Broderick Thomas

Assist customers with equipment, troubleshooting, diagnostics, and repair remotely Provide excellent customer service for all internal and external customers of the operation Create work orders to engage field service technicians when in-home service is required

Remote Service Technician - NuMotion - Remote

(2021-01)

• Assist customers with equipment, troubleshooting, diagnostics, and repair remotely
• Provide excellent customer service for all internal and external customers of the operation
• Create work orders to engage field service technicians when in-home service is required
• Work with manufacturers to order warranty replacement parts for customers
• Train and educate customers and caregivers in the proper use, maintenance, and safety of equipment
• Maintain and expand product, company policy and process knowledge actively, and self-driven training

Rehab Equipment Technician - Rehab Medical

(2016-01 - 2021-12)

• Diagnosed and repaired equipment to ensure proper functioning of the product
• Received and assembled complex rehab products before delivery
• Demonstrated and evaluated products and equipment in professional settings
• Collaborated with purchasing department to obtain quotes for equipment parts
• Monitored and tracked inventory
• Troubleshot, repaired, and setup intricate power chairs

DME Technician - Lincare

(2014-01 - 2016-12)

• Instructed patients on basic use of respirators and other related medical equipment
• Received and delivered medical supplies and basic equipment
• Responded to emergency delivery calls during business hours and on-call basis
• Completed Reports to indicate daily routes, delivery logs, pick-ups, and patient documents

Dialysis Technician - Atlanta Career Institute (2014-08 - 2015-05)

Computer Graphics - Hinds Community College (2000-08 - 2000-12)

High School Diploma - Hinds County High School (2000-05)