Xavier Caldwell
IT Support Technician
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About
Configured and managed user objects, reset credentials, and modified security group memberships within AD DS environments. Provisioned multiple accounts with custom privilege levels to ensure data privacy and security in a shared environment. Diagnosed and resolved peripheral connectivity issues for end-user devices, including printers, keyboards, and monitors.
Utilized technical documentation and online repositories to research, install, and update missing device drivers, restoring full system functionality. Performed component-level hardware upgrades across multiple PC form factors. Successfully provisioned and integrated RAM expansions and Solid State Drive (SSD) storage upgrades to improve system performance, speed, and overall operational efficiency.
Experience
IT Support Technician at Freelance (2023-01 – Present)
- Configured and managed user objects, reset credentials, and modified security group memberships within AD DS environments. Provisioned multiple accounts with custom privilege levels to ensure data privacy and security in a shared environment.
- Diagnosed and resolved peripheral connectivity issues for end-user devices, including printers, keyboards, and monitors. Utilized technical documentation and online repositories to research, install, and update missing device drivers, restoring full system functionality.
- Performed component-level hardware upgrades across multiple PC form factors. Successfully provisioned and integrated RAM expansions and Solid State Drive (SSD) storage upgrades to improve system performance, speed, and overall operational efficiency.
- Executed precise mechanical hardware repairs on input peripherals, including the isolation and replacement of faulty scissor clips and structural key components to restore optimal input function.
Receiving Associate at Burlington Inc. (2023-05 – 2026-06)
- Maintained 100% inventory accuracy by utilizing Zebra inventory software to execute precise item scans, data logging, and manual audit checks.
- Provided professional, empathetic, and friendly customer service, effectively addressing customer inquiries and resolving issues on the store floor.
- Cultivated strong teamwork and communication abilities through cross-functional collaboration with department colleagues to meet daily organizational deadlines.
- Managed inbound logistics workflows, processing merchandise from transit to retail-ready status. Conducted inventory control audits by tagging, ticketing, and tracking high-value assets.
- Provided professional and friendly customer service by addressing inquiries about merchandise.
