Brooke Cantrell (Brooke)

Promoted oversight of clinic operations, management of staff, and assurance of high patient care.

Clinic Lead at Upperline Health (2024-10 – Present)

Promoted oversight of clinic operations, management of staff, and assurance of high patient care.

• Supervise and train patient care coordinators and other clinic personnel.
• Develop and implement policies to improve efficiency and patient satisfaction.
• Monitor clinic performance and report on key metrics to senior management.

Patient Care Coordinator at Upperline Health (2023-12 – 2024-10)

Managed patient appointments, insurance verifications, and maintained patient records.

• Provided exceptional customer service, answering patient inquiries and assisting with appointment scheduling.
• Ensured smooth office operations and coordinated between patients and medical staff.

Server at Nordstrom (2020-10 – 2023-08)

Promoted through multiple positions: Host to Expo (six months), Expo to Server (one month), Server to Bartender (2 years and 3 months).

• Host: Greet customers and provide appropriate wait times; escort customers to tables, notify the server, and provide place settings if necessary.
• Expo: Check completed orders for accuracy, ensuring special orders have been placed accordingly; deliver orders to the correct table and notify the server that food has been dropped off with the customer.
• Server: Greet customers once seated, maintaining a professional and pleasant demeanor. Take drink orders, then food orders once drinks are delivered; periodically check on food orders and customers.
• Bartender: Maintain a clean environment, Execute drinks in a timely manner, memorize the drink menu with correct measurements, and maintain a professional environment. Make sure the prep is done for the next day and that nothing has expired.

Customer Service Representative at Dominos (2019-11 – 2020-08)

• Greeted customers, processed point of sale transactions, served customer orders and maintained a clean and safe work environment.

General Requirement Business – Orange Coast College (2020-09)

High School Diploma – Edison High School (2016-09 – 2020-06)