Brooke Hulett

Dedicated and adaptable professional with a background in healthcare and customer service. Known for staying calm under pressure, managing confidential information, and delivering excellent service in fast-paced environments.

Bar Manager at Ciccio Trattoria (2023-05 – Present)

• Delivered high-quality service in fast-paced settings, managing multiple tables and bar patrons
• Handled customer concerns quickly and calmly, maintaining a professional and approachable manner
• Processed payments, managed tabs, and ensured adherence to alcohol safety regulations
• Strengthened communication, multitasking, and conflict resolution skills
• Managed Inventory

Medical Assistant/ Phlebotomist at Texas Flight Medicine (2020-07 – 2022-05)

• Performed venipunctures, collected lab samples, and supported physicians with patient procedures
• Maintained confidential medical records in compliance with HIPAA
• Scheduled appointments, answered multi-line phones, and managed front desk operations
• Prioritized patient care while multitasking in high-volume clinic settings

Medical Assistant at Heal 360 Urgent Care (2019-11 – 2020-07)

• Played a key role in Covid 19 testing efforts, administering nasal swabs, recording patient information, and ensuring compliance with evolving CDC and local health guidelines
• Managed front-desk operations, including scheduling appointments, verifying insurance, and handling patient check-in/out processes
• Maintained confidential medical records, demonstrating a strong understanding of HIPAA regulations
• Assisted physicians with in-office procedures, patient education, and follow-up appointments
• Responded to high patient volumes with professionalism and efficiency during a critical public health period
• Followed strict infection control protocols, including PPE usage, sanitization, and patient screening

Associates of Art Degree – Southwestern University (2016-08 – 2018-05)