Brooklyn Bumpus

People first and results driven professional who builds trust quickly, communicates clearly, and helps others make confident decisions. I thrive in fast paced environments where I can stay highly organized, anticipate needs, and keep operations running smoothly behind the scenes. Experienced in financial operations including accounts receivable and payable, revenue reconciliation, collections, and financial reporting across healthcare and corporate settings.

Skilled in managing full cycle billing, insurance claims, multi-source revenue streams, and maintaining accurate ledgers while ensuring compliance and resolving discrepancies. Detail oriented, analytical, and highly adaptable, I combine strong problem-solving skills with a warm, relationship focused approach to support both people and business performance.

Territory Manager (Founding Role) at Synapse TBI Rehab & Treatment Center (2025-11 – 2026-04)

• Spearhead market expansion across Tennessee as a founding representative, managing a high-volume pipeline of strategic relationships with attorneys, healthcare providers, and referral networks
• Coordinate executive level communications and internal team collaboration to ensure seamless client onboarding and service delivery
• Organize and represent the organization at industry events, building brand presence and stakeholder engagement
• Maintain detailed CRM records and data tracking systems to support reporting, pipeline analysis, and leadership decision-making
• Execute B2B outreach strategies and manage multi-stakeholder calendars to drive consistent business development

Administrative Assistant at Bailey & Greer, PLLC (2025-01 – 2025-08)

• Served as primary point of contact for clients and senior legal staff, delivering professional, client-centered experience
• Managed complex attorney calendars, deadlines, and case documentation with accuracy and confidentiality
• Coordinated office operations including vendor relations, supply management, and internal events
• Streamlined client intake processes, improving onboarding efficiency and documentation accuracy
• Maintained and organized sensitive legal records, ensuring compliance and timely retrieval

Intake Coordinator at Bailey & Greer, PLLC (2024-01 – 2025-01)

• Managed end-to-end client intake workflow, scheduling consultations, preparing documentation, and maintaining detailed case files
• Built trust and rapport with prospective clients through compassionate, clear communication in high stress situations
• Coordinated distribution of case materials to legal teams, ensuring timely follow-up and preparation
• Handled high volume phone communications, triaging inquiries and escalating matters appropriately

Office Manager / Insurance Coordinator at Dental Office of Dr. Robert Gardino (2018-09 – 2021-10)

• Owned full cycle financial operations for a busy multi-provider dental practice, including accounts receivable, accounts payable, daily cash receipts, and monthly financial reporting presented to ownership.
• Reconciled all incoming revenue streams across patient personal payments, third-party insurance reimbursements, and financing plans identifying and resolving discrepancies to ensure ledger accuracy.
• Managed end-to-end insurance billing lifecycle: verified eligibility and benefits, submitted claims, posted payments, and aggressively followed up unpaid or denied claims to maximize collections.
• Led collections efforts on outstanding patient balances, negotiating payment arrangements and reducing aging accounts receivable through consistent, professional follow through.
• Maintained financial books and reconciled bank statements, ensuring all transactions were balanced and were coded correctly against the practice budget.
• Oversaw accounts payable including vendor invoices, supply procurement, and office operating expenses processing payments and maintaining accurate expense records.
• Supported provider credentialing, compliance documentation, and financial regulatory reporting requirements.
• Directed daily operations including scheduling, staffing coordination, and patient flow, ensuring practice ran efficiently and profitably.

Front Desk Receptionist at Dental Office of Dr. Ettienne Van Zyl (2016-12 – 2018-08)

• Delivered front-line patient service, managing scheduling, communications, and real-time problem resolution
• Processed insurance claims and verified coverage, ensuring billing accuracy and reduced claim denials
• Maintained organized records and supported seamless daily office administration

Front Desk Supervisor at Hyatt Place (2011-04 – 2016-05)

• Supervised front desk team operations, managing scheduling, guest escalations, and cross departmental coordination
• Trained and mentored staff, elevating service quality and team performance metrics
• Resolved high-stakes guest concerns with professionalism, ensuring satisfaction and brand standards
• Coordinated multi-department communications to ensure efficient hotel operations

– Arlington High School (2010)