Quality Assurance Specialist
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Experienced Call Center Quality Analyst who exhibits a professional demeanor, excellent communication, analytical, and interpersonal skills. A Result-oriented professional who is skilled at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers and able to rapidly gain product knowledge. Aiming to leverage my abilities to successfully fill the Quality Assurance Specialist role at your company.
I have 20+ years experience in Healthcare Customer Service with 8 Years in Quality Assurance in Healthcare.
I am 13 credits away from my B.A in Accounting