Bruce Otten

Fluent in English and Spanish.

Strong customer service and leadership skills. Love Spain and we want to move there. I have a resume that will be helpful!

Bruce W. Otten

QUALIFICATIONS PROFILE

Adept at conceptualizing strategies to improve sales efficiencies and strengthen overall new business approach

Equipped with outstanding communications and leadership skills, combined with great work ethic and commitment to excellence.

Culturally diverse fluent in English and Spanish

CORE PROFESSIONAL COMPETENCIES

EDUCATION / DEVELOPMENT

EDP College, Hato Rey, Puerto Rico

B.S. Computer Science, AD Business Administration

PROFESSIONAL EXPERIENCE

Lowe’s

PRO Services Department Manager October/2021 – March 2022

• Responsible for department growth and increase customer base converting us into a PRO store.
• 3 Sales Associates reported to me
• Department was lowest in District on all metrics.
• With existing team, we managed to climb to the top on all but 2 metrics and very close second on the others.
• Focus on PRO as PRO First was the consistent promise.
• Held team accountable for their numbers through communication.
• Was a part of a culture change throughout store mostly our supporting departments
• Kept in constant contact with our vendors and outside PRO Team

Floor & Decor

• Responsible for all aspects of PRO Premier Services at Tampa Location
• Increasing customer base and sales figures by prospecting leads and creating relationships with PRO’s
• Training new PRO Premier Managers throughout the country
• Represent the region on IMC Installation Materials Council for new product selection
• Heading up Home Shows and other promotional events
• New Stores Opening Team. Mentoring PRO Teams through the country
• Active Floor Manager in store. Operations and Store Opener

The Home Depot / Tampa, Florida April 2006-May/2017

Pro Sales Associate July/2012 to May/2017

• Working with Pro customers (Contractors) in a competitive, high volume and fast paced environment.
• Successful in keeping an open line of communication and order accuracy.
• Platinum Club Member award for sales exceeding $1M, since 2012, 2013 and 2014.
• Leader in Commercial Credit for 3 years.
• Developed and trained new associates.
• Awarded Associate of the Month 2012.

Specialty Department Manager Multiple Departments December/2006-July/2012

• Responsible for both Flooring and Window Covering departments
• Successfully managed 12 Sales Specialists in multiple departments.
• Consistently made plan month over month, while crushing attachment goals.
• Called to address and improve inventory, sales, and merchandising issues in the department.
• Maintained inventory levels below 1%.
• Responsible for merchandising, inventory, training and sales of the department.
• Directly responsible for up to 12 sales associates.
• Handled challenging customer service issues with great success.
• Department Manager of the Month 3 times in one year. Store opener.

• Consistently overachieving goals by 50%.
• Provide input to management team to improve systems and operations.
• Attend all required certification classes.
• Follow through on all sales from initial stages to completion.
• Consistently awarded Employee of the Month for 2 quarters.

The Otten Group, Tampa, Florida 2004-2006

• Closed $5,000,000 in sales 2 years in a row.
• Oversaw profit and loss aspects of the operation.
• Streamlined buyer and seller systems.

Carpet Care Systems, Tampa, Florida Owner 1986-2004

• Owned and operated independent carpet cleaning business.
• Managed commercial and residential accounts.
• Gathered business intelligence data from industry reports, public information or purchased sources to analyze customer trends, identifying future product development or to improve sales/ services.
• Managed and trained an average of 8 associates.

Bachelor Degree in Computer Science with a mino in Business Administration.