Bryant Humphry

Provided hardware and software support for office personnel Managed user profiles and group policies through Active Directory Setup and configured hardware for new hires

Desktop Technology Support Specialist at Pace Systems (2023-07 – Present)

• Provided hardware and software support for office personnel
• Managed user profiles and group policies through Active Directory
• Setup and configured hardware for new hires
• Implemented remote software updates for organization wide security systems

Data and Technology Support Specialist at DePaul University, Office of Advancement (2021-11 – 2023-06)

• Provided hardware and software support for office personnel
• Assisted user with password issues and password reset requests
• Setup and configured hardware for new hires
• Managed hardware review for office move equipment procurement
• Researched solutions to office technical issues, also proposed and implemented fixes
• Coordinated transition of large office from offices and individual desk space to open shared collaborative workspace

Gaming Terminal Handler at Lattner Entertainment (Digital slot machine operator) (2021-03 – 2021-11)

• Insured 100% uptime of all digital gaming machines
• Assessed customer needs and collaborated with management to ensure customer satisfaction
• Provided routine maintenance on all gaming machines on a weekly basis

IT Consultant at Brooksource (IT support) (2019-10 – 2019-12)

• Implemented, configured, upgraded, patched, troubleshot, and resolved problems with all office desktops
• Updated and Instructed users with update move from windows 7 to windows 10.
• Supported desktop environment for the entire office after software migration from windows 7 to windows 10

GeekSquad Agent at Best Buy (2019-06 – 2019-12)

• Repaired phones and computers
• Advised customers with troubleshooting devices to solve their issues
• Gathered customer information to intake repairs

Repair technician at Certified Phone Repair (2017-07 – 2017-10)

• Repaired phones and computers
• Gathered customer information to intake repairs
• Made daily counts and performed cash drops when scheduled to open/close

Technical support at Alorica (2017-06 – 2017-09)

• Supported customers with troubleshooting computer and software issues through remote access
• Diagnosed and corrected errors for supported software
• Assisted customers with password issues and password reset requests

Manager of Housing Technology at Rockford Housing Authority (2012-07 – 2012-12)

• Provided hardware and software support for office personnel and housing site computer labs
• Managed hardware and software equipment procurement for office and housing site
• Lead free computer training courses for help creating resumes and general computing for housing residents.
• Created and maintained inventory of all devices in organization

Bachelor of Science in Computer Game Development – DePaul University (2023-06)

AAS in Computer Systems Engineering – Rockford Career College (2014-03)