Bryhson Davis

Bachelor-prepared Information Technology professional with a foundation in help desk support, desktop support, end-user assistance, hardware and software troubleshooting, and customer service. Experienced using Windows systems, Microsoft 365 applications, digital inventory platforms, and operational technology in a high-volume environment. Currently pursuing the Google IT Support Professional Certificate and seeking an entry-level IT Support, Help Desk, Desktop Support, PC Support, Service Desk, or Technical Support position.

Flooring and Hardware Associate - The Home Depot - Mobile, Alabama

(2022-07)

• Delivered customer service and resolved operational issues within a high-volume retail environment while maintaining workflow efficiency
• Utilized digital systems, handheld devices, inventory platforms, and point-of-sale technology to support customer projects and maintain data accuracy
• Assisted coworkers with basic computer, software, and equipment-related issues alongside primary retail responsibilities
• Helped troubleshoot store equipment, including computers and paint dispensing systems, to reduce workflow interruptions
• Developed a Microsoft Excel inventory tracking tool that improved manual audit accuracy and inventory organization
• Maintained working knowledge of store systems and operational tools to support functionality and user assistance
• Selected by leadership for two emergency hurricane recovery deployments to assist affected stores with restoring operations, maintaining customer service, and supporting business continuity under demanding conditions

Bachelor of Science - Information Technology Management - Rasmussen University (2025-06)

Associate Degree - Graphic Arts and Design - Rasmussen University (2023-09)