Josselyn
Epic Applications Analyst | Epic Cadence Certified | Former Epic Credentialed Trainer
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About
Results-driven Epic Applications Analyst with 15+ years of healthcare IT, patient access, training, and operational leadership experience. Expertise includes Epic configuration, workflow optimization, systems analysis, implementations, testing, production support, and cross-functional collaboration.
Experience
Epic Applications Analyst | Ambulatory & Cadence at SAC Health (2025-05 – Present)
Gather business, clinical, and operational requirements and translate them into Epic solutions. Configure, optimize, implement, and support Epic applications. Coordinate upgrades, testing, go-live, and production support. Support 200+ providers and 500+ end users. Lead workflow optimization and application enhancements.
- Major Epic Projects: Brier 2.0, Pacific High School, Family Medicine, Internal Medicine, Pulmonology, Behavioral Health, Dermatology, Cardiology, Ophthalmology, ENT, Adult & Pediatric Neurology, Express Care, Podiatry, Clinic Optimizations.
Epic Credentialed Trainer at LLUH (2020-08 – 2026-05)
Access Center Supervisor at LLUH (2015-10 – 2020-08)
Quality Auditor at LLUH (2015-04 – 2015-10)
Scheduling Agent at LLUH (2011-10 – 2015-04)
Customer Service Representative at Wells Fargo Home Mortgage (2005-07 – 2010-01)
Education
Certificate in Medical Assistant – Summit Career College
High School Diploma – A.B. Miller High School
