PRACTICE ADMINISTRATOR - CANO HEALTH LLC.-PRIMELIFE HEALTH - DeLand, FL
(2022-06)
- Oversee, monitor, and improve clinic performance and other key performance indicators, including HEDIS, admission management, ER utilization.
- Manage a team of clinical staff, including coordination of payroll, PTO, hour management, and performance of team members.
- Communicate with providers to ensure quality patient care.
- Assist with scheduling, administrative, and clinical duties for providers (mid-levels and physicians).
- Lead daily clinic huddles.
- Manage office operations and performance to ensure office care teams operated in an efficient, accurate, and patient-focused manner.
- Provide extraordinary customer service to all patients, team members, and departments.
- Ensure new team members are onboarded and receive proper training using Better Health Group policies and procedures.
- Ensure the accuracy of all incoming and outgoing information, including supplies, invoices, referral requests, patient records, and medication management.
- Participate in required team meetings in which I communicate updates and changes to physicians and staff.
- Assist providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships.
- Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws.
LOCATION MANAGER/ASSISTANT REGIONAL MANAGER - ADVANCED DERMATOLOGY AND COSMETIC SURGERY - DeLand, FL
(2004-08 - 2020-08)
- Committed to obtaining the goals and mission of the practice, both independently and with the direction of administration.
- Hired, managed, mentored, directed, and evaluated all clinical and administrative staff.
- Coordinated and maintained provider schedules to obtain maximum capacity and identify areas where adjustment was needed to accommodate patient flow.
- Maintain inventory of medical and office supplies.
- Managed all outside contractors, cleaning services, lawn services, and repair services.
- Reviewed, balanced, and approved patient daily billing and collection.
- Monitored and approved staff work hours, accruals, and overtime.
- Managed patient registration, check-in and check-out, appointment scheduling, insurance verification/authorization processes, payment collection, charge posting, daily cash reconciliation and bank deposit.
- Addressed all patient complaints and concerns.
- Met with Regional Vice President to address quarterly and yearly office budget in order to set future goals accordingly.
- Held daily morning huddles with all team members and providers to update current office goals, progress, and increase staff morale.
- Served as a liaison with external referral sources and maintained a good relationship with other medical providers and practices.
- Ensured compliance with current healthcare regulations, medical laws, and high ethical standards, including but not limited to the implementation of OSHA, DEA, Biohazard Waste, CLIA, HIPAA, State Compliance and Regulations.
- Held weekly meetings with surgical coordinator regarding the management of all surgical schedules, referrals, authorization, and caseloads.
- In the capacity of Assistant Regional, managed multiple office locations, which included 50 to 60 team members and providers.
- Assisted provider and Aesthetician in obtaining goals for our cosmetic and aesthetic patients.
- Managed all aspects of the Lab including Mohs Slides, microscopes, and machines.
MEDICAL ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE - BRIDGEPORT HOSPITAL- THE AHLBIN REHABILITATION CENTER - Bridgeport, CT
(1975-01 - 2002-01)
- Worked directly with the Medical Director: Physical, Occupational and Speech Therapy Department, and the Traumatic Brain Injury Department.
- Prepared patients for examinations and assist physicians as needed.
- Scheduled appointments and obtained prior authorization for MRI and CT scans.
- Transmitted prescription refills as directed by the physician.
- Processed insurance forms and all documentation needed.
- Assisted operations manager with the opening of a new satellite office and training of new staff.
- Traveled to multiple office locations to cover staffing as needed.
