Broker Team Management - TickPick - Dallas, TX
(2024-05)
Work remotely to oversee the process of sales and delivery of tickets in the resale market.
- Work with ticket brokers to troubleshoot any issues with incoming and outgoing phone calls related to ticket orders.
- Manage a high volume of emails through Zendesk to ensure ticket brokers stay informed about sales, delivery, and order acceptance.
- Ensure that charges are accurate on each order, including refunds and penalties as necessary.
- Stay in communication internally through Slack with teammates to make sure we are working together on every order and every issue.
Sales Representative / Order Fulfillment - Vivid Seats Inc - Coppell, TX
(2022-05 - 2024-05)
Worked in two separate departments for the company:
- Inside Sales: took a high volume of inbound phone calls concerning sports of all kinds, concerts, comedy shows, plays, and musicals. Worked well in diagnosing customers' true intentions for the event they were interested in. Gained extensive knowledge of venues across the country and was able to pass information over to fans in a way to enhance their event experience. Led the sales department in percentage and volume of sales in 4 out of 6 quarters before the department was disbanded.
- VSFS (Vivid Seats Fulfillment Services): worked in this specialized department for high-volume accounts. This department worked as the customer service and administration arm for specialized high-volume accounts. The department focused on listing new tickets for sale in all events for these accounts, and then fulfilling the orders once the tickets were purchased. The department also covered the hundreds of emails and phone calls for these unique accounts.
Brand Ambassador/Sales Associate/Event Staff - A+ Staffing - Dallas, TX
(2019-08 - 2023-09)
Work in several different sectors, including Security, Customer Service & Brand Marketing. Companies represented have been State Farm, Goodyear, HEB, IHRSA, AT&T, Innotech, and many more. Always strive for consistency and high-quality service, and consider myself a leader in the field.
Census Field Supervisor - United States Census Bureau - Waco, TX
(2020-07 - 2020-10)
- Supervised up to 30 census enumerators.
- Responsible for data collection in hard-to-count areas and ensuring that team met the standards and expectations set forth by the bureau.
- Evaluated and reviewed assignments of field enumerators, along with approving payroll.
- Served as the main point of contact for training of field enumerators, and also for daily conflict resolution and problem-solving.
- Adapted and met all goals set out by the bureau.
Baseball Umpire - North Texas Amateur Baseball League - Dallas, TX
(2017-06 - 2019-09)
Worked as an umpire for the Dallas Men's Senior Baseball League and strive to maintain standards of play by observing game rules and adhering to the expected integrity set for league officials.
Business Development Representative - C7 Connect / Graphite Sales Incorporated - Mansfield, TX
(2017-12 - 2018-12)
Worked as a telecommute representative for Graphite Sales Incorporated, which is based out of Nova, Ohio.
- Worked directly under upper management, including the CEO and President of the company.
- Brought in more than $1.5 million of new business for 2018 through phone calls and emails, and set and facilitated meetings with customers in the graphite industry.
- Provided excellent service through inquiries and follow-up of customers' current needs and plans.
Sales Representative - American Standard - Grand Prairie, TX
(2014-01 - 2017-02)
Engaged customers through telephone, email, marketing mailers, and in-person communication to sell American Standard walk-in bathtubs. Worked out of an office and in customer homes to educate and provide top-notch service for all customers.
- Built relationships with customers and gained referrals through product knowledge and genuine care for their well-being.
- Met or exceeded sales goals in each rating period and was instrumental in developing a sales system with strategies that maximized business opportunities.
- Took a lot of pride in being part of a team that promoted the safety and value of the American Standard Liberation walk-in bathtub.
- Consistent contact with customers each day.
- Used an educational approach with each customer and made sure their safety was number one priority.
Inside Sales Representative/Project Manager - MultiView, Inc - Irving, TX
(2011-02 - 2014-01)
Represented the No. 1 publisher of association-branded digital media solutions in B2B sales environment.
- Sold state-of-the-art online buyer's guides, e-news briefs, content capture solutions, individual ads, and featured banner ads ($500 to $5000 annual program commitments per advertiser). More than 63,000 current advertisers using the MultiView system engage 4.8 million association buyers every week.
- Participated in numerous ad sales campaigns within the current listing of more than 875 active associations.
- Served as a member of an eight-person team that launched and managed a four-month, $200K advertising program for multiple advertisers serving 120,000 members (23 separate organizations, lab workers) of the Federation of American Societies for Experimental Biology (FASEB).
- Maintained customer statistics (e.g., ad or banner ad views, impressions, etc.) for use in selling renewals, upgrades to banner programs, or expanding program options.
- Coordinated with advertisers and the MultiView design department to advise and monitor ad and content specifications.
- Promoted from sales representative position (Front Line Sales) to Project Manager (Account Sales).
NCOIC of Optical Fabrication - United States Army
(2003-04 - 2012-04)
Served with reserve units from the 312th Medical Logistics Company and the 354th Medical Logistics Company, 145th Medical Logistics Battalion. Honorable Discharge.
- NCOIC of Optical Fabrication.
- Received the Army Commendation Medal and a promotion to Staff Sergeant while on deployment in Afghanistan in 2008.
- Designed and implemented a voluntary, unique physical training program that helped more than one dozen soldiers improve their Army Physical Fitness Test (APFT) results.
Physician Account Representative - PharmaCare - North Richland Hills, TX
(2004-02 - 2006-01)
- Contacted physician offices to present the advantages of PharmaCare services and encourage the purchase of patients' prescriptions and specialty medications through PharmaCare.
- Supported territory sales executives by supplying leads, setting appointments, and handling follow-up customer service and sales.
- Exceeded sales goals in assigned territory during each rating period.
Transportation Coordinator - DKR Wholesale - Arlington, TX
(2002-08 - 2005-02)
Managed a staff of 8 to 12 drivers transporting vehicles to automotive dealerships and individuals throughout the DFW Metroplex.
- Organized route information, scheduling, and dispatching of drivers.
- Increased proficiency in driver delivery times by implementing a communication and reward system.
- Served an integral role in the sales process by coordinating pickup and delivery of vehicles in addition to maintaining effective communications with buyers, sellers, DKR management, and drivers.
Inside Sales Representative - A&E The Graphics Complex - Houston, TX
(2000-01 - 2002-06)
Prospected for new company accounts and managed established accounts within architectural and engineering communities.
- Built strong relationships with key decision makers through phone conversations, face-to-face meetings, and timely delivery of support materials.
- Provided world-class customer service to all accounts.
- Supported outside sales representative efforts by managing incoming calls, setting appointments, distributing information, and providing quotes.
- Managed client orders, in-house production, and final delivery.
