Caleb Phillips
Customer Service & Operations Associate
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About
Reliable and motivated early-career professional with experience in customer service, food service operations, security, and retail environments. Demonstrates strong attention to detail, ability to follow regulations and safety protocols, and a consistent work ethic across fast-paced and high-responsibility roles. Known for teamwork, situational awareness, and maintaining a positive experience for customers, staff, and the public.
Brings adaptability, accountability, and a willingness to learn and grow in every role.
Experience
Unarmed Security Officer at Pacific River LLC (2026-05 – 2026-08)
Rehired
- Monitored and secured access control points (ECPs) in support of armed security personnel
- Controlled entry and exit to restricted areas, allowing access only to authorized individuals
- Conducted routine patrols of parking lots, shipyard, and surrounding premises at regular intervals
- Provided security presence for multiple U.S. Navy vessels and shipyard operations
- Maintained situational awareness to ensure safety of employees, contractors, and visitors
- Responded to incidents and emergencies in accordance with security protocols
- Communicated clearly with team members and supervisors to report activity and concerns
Security Officer at ALK Global Security (2026-04 – 2026-07)
- Patrolled parking lots and building premises to ensure a safe and secure environment
- Monitored activity and identified potential safety or security concerns
- Provided visible security presence to deter disruptive or unlawful behavior
- Addressed disturbances professionally, including removing repeat offenders from the property
- Escorted individuals posing a threat off the premises or coordinated with law enforcement when necessary
- Assisted customers and staff to ensure they felt safe and supported on site
- Documented incidents and communicated observations to supervisors as required
Security Officer at E&E Private Security (2026-02 – 2026-07)
- Patrolled parking lots and building premises to ensure a safe and secure environment
- Monitored activity and identified potential safety or security concerns
- Provided visible security presence to deter disruptive or unlawful behavior
- Addressed disturbances professionally, including removing repeat offenders from the property
- Escorted individuals posing a threat off the premises or coordinated with law enforcement when necessary
- Assisted customers and staff to ensure they felt safe and supported on site
- Documented incidents and communicated observations to supervisors as required
Sales Associate at MOD Pizza (2025-10 – 2026-02)
- Provided friendly, efficient customer service by taking orders, answering questions, and ensuring a positive guest experience
- Prepared pizzas according to brand standards, recipes, and food safety guidelines
- Maintained compliance with food safety, cleanliness, and temperature regulations
- Supported front-of-house and back-of-house operations, including food prep, cooking, and service flow
- Cleaned and sanitized kitchen, dining area, and workstations to meet health and safety standards
- Operated dishwashing equipment and maintained organized, stocked work areas
- Worked collaboratively with team members in a fast-paced environment to ensure accuracy, quality, and speed of service
Unarmed Security Officer at Pacific River LLC (2025-06 – 2025-10)
- Monitored and secured access control points (ECPs) in support of armed security personnel
- Controlled entry and exit to restricted areas, allowing access only to authorized individuals
- Conducted routine patrols of parking lots, shipyard, and surrounding premises at regular intervals
- Provided security presence for multiple U.S. Navy vessels and shipyard operations
- Maintained situational awareness to ensure safety of employees, contractors, and visitors
- Responded to incidents and emergencies in accordance with security protocols
- Communicated clearly with team members and supervisors to report activity and concerns
Security Officer at American Guard Services (2025-04 – 2025-07)
- Patrolled parking lots and building premises to ensure a safe and secure environment
- Monitored activity and identified potential safety or security concerns
- Provided visible security presence to deter disruptive or unlawful behavior
- Addressed disturbances professionally, including removing repeat offenders from the property
- Escorted individuals posing a threat off the premises or coordinated with law enforcement when necessary
- Assisted customers and staff to ensure they felt safe and supported on site
- Documented incidents and communicated observations to supervisors as required
Cashier/Overnight Stocker at Fred Meyer (2024-07 – 2025-04)
- Provided customer service as a daytime cashier, assisting customers and processing transactions accurately
- Supported floor operations by stocking and organizing merchandise across multiple departments
- Transitioned to overnight stocking role based on reliability and performance
- Unloaded, sorted, and stocked freight by department
- Maintained organized, well-stocked shelves to support store readiness and customer experience
- Followed safety procedures for lifting, stocking, and equipment use
- Worked independently and as part of a team to meet overnight productivity goals
Education
High School Diploma – Kentridge High School (2025-06)
