Golf Services at Intown Golf Club (2025-08 – Present)
- Enhancing the member and guest experience through problem-solving technical issues, answering questions about the facility and technical equipment, as well as providing a high level of customer service.
- Support member retention and engagement of prospective members.
- Maintain member relationships by addressing their individual needs, booking preferences, and ensuring an exceptional experience.
- Assist with daily operations of an indoor private golf club including maintaining golf bays, cleaning and organizing locker rooms, facilitating events, and managing reservations.
Internship at Penfold Golf Ltd. (2025-05 – 2025-08)
- Supported marketing campaigns and operational projects for an iconic golf brand, driving brand awareness and engagement.
- Contributed to improving customer experience and brand presence both online and in retail environments.
Benefits Consultant at The Beacon Group of Companies (2024-08 – 2024-11)
- Conducted primary research projects for team lead to aid in development of client presentations.
- Communicated with multiple external vendors to identify cost saving opportunities and innovative new products.
- Researched and reviewed project data from teammates for accuracy and detail.
- Analyzed client information and presented findings to team manager.
- Drafted proposals with team members to retain clients and pitch to prospects.
Assistant Squash Coach at Springside Chestnut Hill Academy (2022-11 – 2024-02)
- Managed logistics for approximately 100 players for both boys and girls middle and high school varsity and junior varsity teams.
- Coordinated team matches and practices comprised of large groups.
- Facilitated onsite squash tournaments.
- Drafted and corresponded professional communications to coaches, parents, and players regarding team activities and logistics.
- Tailored and executed lesson plans to meet individual skill levels and performance goals of players across multiple age groups.
Law Intern at Gurk Law, PC (2022-09 – 2023-04)
- Worked directly with main attorney to review legal files, identify priorities, and execute necessary filings.
- Participated in meetings with current and prospective clients, capturing detailed notes and key action items to guide follow up.
- Supported project goals through detailed research, content development, and report preparation.
- Managed scheduling and logistics for client meetings and events, supporting smooth project execution and positive client experience.
- Communicated with clients to provide case updates and to obtain any new information or changes pertinent to their case progress.
Student Postmaster at Hobart and William Smith Colleges (2018-09 – 2021-09)
- Collaborated with full-time staff to problem solve technical issues, package recovery, and human error.
- Conducted training for new student workers and contributed to the development of new training modules and tools.
- Provided high-volume customer service, delivering hundreds of packages to students and faculty.
IT Student Technician / Mentor at Hobart and William Smith Colleges (2018-09 – 2021-09)
- Mentored and trained new student workers in Help Desk responsibilities, including taking part in new hire interviews.
- Provided front-line customer service, answering calls and assisting walk-ins to troubleshoot technical issues for students and faculty.
- Created detailed tickets to accurately document technical issues and prioritize support for full-time staff.
