Camila Joseph

Experienced healthcare professional prepared for this role. Strong foundation in patient care, safety protocols, and clinical skills. Valued for effective team collaboration and adaptability to changing needs. Known for reliability and achieving results in fast-paced environments. Skilled in communication, empathy, and problem-solving.

CNA Student at Azni Health Institute (2025-01 – 2025-01)

Applied infection control procedures and monitored patient conditions with effective communication and vital signs monitoring.

• Applied infection control procedures to maintain a clean and safe environment.
• Monitored patient conditions and reported changes to nursing staff.
• Demonstrated effective communication skills with patients and healthcare team.
• Operated vital signs monitoring equipment to track and report patient conditions.
• Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.

Customer Service Representative at GetixHealth (2022-01 – 2024-12)

Managed high-stress situations, responded to customer inquiries, and implemented process improvements while managing inbound and outbound calls.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Respond to customer inquiries and concerns, maintaining high service standards and performance benchmarks.
• Implement process improvements based on feedback to enhance operational efficiency.
• Manage inbound and outbound calls to facilitate customer follow-ups and business development initiatives.

Spa Attendant at NFC Amenity (2020-07 – 2022-03)

Supported front desk operations, assisted therapists in room setup, trained new employees, and improved customer satisfaction.

• Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
• Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
• Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
• Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.

BBA in Management – University of Houston Downtown (2025-05)