Candice Brown

Healthcare and human services professional with more than 10 years of experience supporting older adults, individuals with disabilities, caregivers, and families in community-based and healthcare-related settings. Five years of direct case management experience with Connecticut Community Care, managing a caseload of approximately 90 clients and providing person-centered assessment, care planning, service coordination, reassessment, advocacy, and community resource navigation. Currently serving as a Senior Account Manager with Careforth, partnering with healthcare professionals, care managers, social workers, patient navigators, physicians, health centers, skilled nursing facilities, and community organizations to connect patients, caregivers, and families with appropriate resources and supportive services.

Experienced in identifying barriers to care, coordinating services, educating patients and families, monitoring changing needs, maintaining accurate documentation, and collaborating with multiple professionals and community agencies. Strong understanding of the social, health, developmental, psychological, and economic factors affecting vulnerable individuals and families. Passionate about helping individuals remain safely and successfully in the community while supporting continuity of care and quality of life.

Senior Account Manager - CAREFORTH / SENIORLINK - Connecticut

(2021-04)

• Partner with healthcare professionals, care managers, social workers, patient navigators, physicians, hospitals, health centers, skilled nursing facilities, clinics, and community organizations to support patients, caregivers, and families.
• Educate healthcare and community professionals about caregiver support services and resources available to individuals caring for aging or disabled loved ones at home.
• Work collaboratively with healthcare and community-based professionals to identify individuals and families who may benefit from additional care, caregiver, and community supports.
• Provide education and resources regarding Connecticut's Home Care Program for Elders and available caregiver supports.
• Maintain knowledge of Connecticut's community-based aging, healthcare, caregiver, and social service resources.
• Help healthcare and community partners identify appropriate resources for patients and family caregivers experiencing challenges related to aging, chronic illness, disability, and caregiving.
• Collaborate with internal clinical and operational teams to ensure community partners receive accurate information and appropriate resources.
• Participate in community health events, educational programs, professional meetings, and outreach activities focused on aging, caregiving, health, and wellness.
• Develop and maintain strong professional relationships with multidisciplinary healthcare and community partners.
• Monitor community needs, healthcare trends, and available resources to identify gaps and opportunities to better support individuals and families.
• Utilize Salesforce, Microsoft Office, electronic communication platforms, and other technology to maintain records, document activities, communicate with partners, and manage outreach.

Case Manager - CONNECTICUT COMMUNITY CARE - Connecticut

(2016-09 - 2021-04)

• Managed a caseload of approximately 90 clients, providing ongoing case management and coordination of community-based services.
• Conducted person-centered telephone and in-person assessments with clients and families to identify needs, goals, barriers, preferences, and appropriate services.
• Developed, implemented, monitored, and revised individualized care plans based on client needs, health status, goals, preferences, and available resources.
• Conducted reassessments and monitored changes in clients' health, functional status, social circumstances, and service needs.
• Coordinated with service providers, community agencies, clients, families, and other professionals to implement and modify services.
• Identified barriers to care and worked collaboratively with clients, families, providers, and community agencies to develop appropriate solutions.
• Evaluated the quality, appropriateness, and cost-effectiveness of care plans and service delivery.
• Identified and mobilized community resources to create coordinated and comprehensive plans of care.
• Advocated for clients and families while helping them navigate healthcare, social service, benefits, and community-based systems.
• Supported older adults and individuals with disabilities experiencing chronic illness, functional limitations, and complex social and health needs.
• Applied knowledge of gerontology, human development, social and behavioral factors, healthcare, and economic circumstances when assessing client and family needs.
• Educated clients and families regarding available services, benefits, resources, and care options.
• Coordinated with multiple service providers and professionals to promote continuity of care and ensure appropriate services were in place.
• Completed client documentation, applications, forms, reassessments, care plans, and other required records accurately and within established timeframes.
• Maintained confidentiality of client, company, and staff information.
• Utilized electronic systems and computer applications to maintain accurate client records and documentation.

Licensed REALTOR - CARL GUILD & ASSOCIATES - Connecticut

(2020-03 - 2022-05)

• Developed strong client relationships through active listening, needs assessment, communication, advocacy, and follow-through.
• Guided clients through complex processes requiring organization, documentation, negotiation, and attention to detail.
• Prepared and reviewed contracts, purchase agreements, and other confidential documentation.
• Provided clients with information and guidance to support informed decision-making.
• Maintained consistent communication and professionalism throughout complex transactions.

Associate Program Director - KEYSTONE HUMAN SERVICES - Connecticut

(2010-04 - 2016)

• Supported adolescent females with developmental and psychiatric challenges in a therapeutic group-home environment.
• Advocated for individuals while helping them develop social, behavioral, and independent living skills.
• Implemented restorative approaches designed to strengthen relationships and promote positive outcomes.
• Supervised staff and coordinated daily program activities.
• Collaborated with team members to address individual needs and maintain a safe, supportive environment.
• Maintained required certifications and training, including CPR, First Aid, medication certification, and PMT.

Direct Care / In-Home Support - ALLIED COMMUNITY RESOURCES - Connecticut

(2003 - 2015-07)

• Provided comprehensive in-home support to an individual with quadriplegia.
• Advocated for the individual's needs, preferences, safety, and quality of life.
• Provided physical, emotional, and mental support in a home-based environment.
• Developed an understanding of the complex needs of individuals with significant physical disabilities and the impact of caregiving on families.

Direct Support Professional - BRIAN HOUSE, INC. - Connecticut

(2007 - 2010)

• Supported individuals with developmental disabilities in community and residential settings.
• Provided individualized skill development and daily living support.
• Mentored and advocated for five women while promoting independence and community participation.
• Built supportive relationships while respecting individual needs, goals, and preferences.

Bachelor of Arts - Sociology - EASTERN CONNECTICUT STATE UNIVERSITY (2012-05)

Bachelor of Science - Early Childhood Education - EASTERN CONNECTICUT STATE UNIVERSITY (2012-05)

Associate in Science - General Studies - THREE RIVERS COMMUNITY COLLEGE (2008-12)