Candice Peoples
Balch Springs, TX (Irving, TX area)
Professional Summary
Compassionate and efficient healthcare support professional with over 1 year of call center and healthcare experience. Skilled in managing high call volumes, verifying insurance benefits, and scheduling patient appointments. Proficient in data entry (40+ WPM), patient communication, and navigating managed care environments. Committed to delivering accurate, empathetic, and prompt service in remote healthcare support roles.
Professional Experience
Ubereats/Instacart — Customer Service Representative/Shopper
May 2024 – Current | Balch Springs, TX
- Performed excellent customer service in person.
- Delivered food and groceries in a timely manner.
- Handled all customer purchases with care.
- Coordinated with customers while shopping for them.
- Maintained great communication skills.
Parrish Security Group — Security Officer
January 2024 – May 2024 | Dallas, TX
- Provided in-person customer service and patrolled property to ensure safety.
- Monitored checkpoints and parking garage activity.
Burnetts Staffing — Administrative Assistant (North Texas Behavioral Health Authority)
June 2022 – February 2023 | Dallas, TX
- Assisted with TANIF/COVID Housing program including consumer communication and documentation.
- Maintained spreadsheets and communicated updates between departments.
Heal 360 — Medical Assistant
December 2021 – June 2022 | Wylie, TX
- Answered patient inquiries regarding benefits and medications.
- Swabbed for COVID-19 and provided timely test results.
- Maintained a clean and safe environment and strong patient rapport.
Medix — Patient Service Coord I
December 2020 – December 2021 | Fort Worth, TX
- Scheduled appointments and verified insurance for DME supplies.
- Processed prior authorizations and maintained patient records.
Care Now — Front Desk Representative
October 2019 – December 2020 | Las Colinas, TX
- Handled high call volumes, verified insurance, and scheduled appointments.
- Maintained patient records and collected payments.
Deans Professional Services / Texas Children’s Health Plan — Case Disease Management Clerk
November 2018 – October 2019 |
- Managed member and provider relations and high call volumes.
- Processed prior authorizations and handled case management documentation.
Education
Grace International Seminary — Associates in Theological Studies
08/2022 – 05/2023
Ultimate Medical Academy — Associates in Medical Administrative Assistant
10/2016 – 11/2017
North Dallas High School — High School Diploma
08/1998 – 05/2002
