Carey Terrill

Compassionate and dependable caregiver with experience assisting clients with daily living activities, scheduling appointments, maintaining documentation, and providing companionship. Strong background in customer service leadership, housekeeping, conflict resolution, and staff training. Known for reliability, organization, and building positive relationships with clients and coworkers.

Home Healthcare Caregiver

(2019-12)

• Assist clients with activities of daily living including bathing, dressing, grooming, mobility, and meal preparation.
• Provide companionship and emotional support while promoting client comfort and independence.
• Monitor and document daily care activities, medication reminders, and changes in client condition.
• Schedule and coordinate medical appointments and transportation.
• Maintain a clean, safe, and organized home environment.
• Support incontinent care and personal hygiene needs with dignity and professionalism.

Self-Employed House Cleaner

(2009-05 - 2019-12)

• Provided residential cleaning services for private clients.
• Managed scheduling, client communication, and daily operations independently.
• Performed deep cleaning, organization, laundry, and household maintenance tasks.
• Built strong relationships with repeat clients through dependable and quality service.
• Maintained confidentiality and professionalism while working in clients' homes.

Customer Service Supervisor

(1997-01 - 2009-05)

• Supervised and supported a team of 40+ customer service representatives in a fast-paced environment.
• Managed daily operations, scheduling, performance expectations, and policy enforcement.
• Trained new hires and mentored employees to improve confidence, communication, and sales performance.
• Conducted employee evaluations and prepared performance reports for management.
• Handled escalated customer complaints and resolved issues professionally and efficiently.
• Assisted with interviews, onboarding, and staff development activities.
• Coordinated workplace procedures including drug screenings and compliance requirements.

Medical Technician Program - Clarion University of Pennsylvania (2010-08 - 2011-08)