Carina Brooks-King

Detail-oriented healthcare operations and data handling professional with experience processing sensitive health and insurance information in regulated, high-volume environments. Proven ability to manage medical record requests, ensure HIPAA-compliant release of information (ROI), maintain data accuracy, and meet productivity and quality standards. Experienced in safeguarding patient privacy, handling inbound and outbound requests, and supporting secure health data exchange workflows.

Care Representative at Illumifin (2024-08 – 2026-02)

• Process and document sensitive health and insurance information while maintaining strict HIPAA compliance.
• Respond to inbound and outbound requests related to coverage, benefits, and medical-related inquiries.
• Maintain accurate and complete records in CRM systems to support compliance and continuity of information.
• Safeguard patient and member privacy by ensuring information is released only to authorized individuals.
• Meet productivity, accuracy, and quality expectations in a performance-based environment.

IT Support Specialist / Workforce Management Liaison at Sedgwick (2023-09 – 2024-08)

• Supported healthcare-adjacent operations involving claims and medical documentation.
• Maintained, audited, and updated records to ensure accuracy, completeness, and regulatory compliance.
• Assisted with data entry, document handling, and system navigation across multiple platforms.
• Worked independently with minimal supervision while managing changing priorities.

Technical Support Specialist at Asurion (2019-04 – 2023-02)

• Entered, reviewed, and updated customer records with a high degree of accuracy.
• Utilized ServiceNow for case documentation and tracking.
• Responded to high volumes of inbound requests while meeting quality and productivity benchmarks.
• Demonstrated strong attention to detail and data integrity in a metric-driven environment.

Owner Services Representative at Wyndham Destinations (2018-01 – 2020-11)

• Managed confidential customer and billing records in compliance with company policies.
• Performed administrative duties including data entry, documentation, mail handling, and correspondence.
• Maintained organized and accurate records to support service delivery and audits.

Bachelor of Arts in Instructional Design – University of Arizona Global Campus (2027-03)

Bachelor of Business Administration – Canterbury University (2008 – 2012)