Carl Ash

Experienced professional with strong multitasking, customer service expertise, and creative mixology skills. Proven ability to lead and motivate teams while enhancing operational efficiency and customer satisfaction. Ready to leverage skills and experience as Head Bartender to support and grow with a dynamic team.

Bartender at Buck's Restaurant and Bar (2025-03 – Present)

• Developed strong working relationships with customers and staff.

Lead Bartender at Swizzle Dinner & Drinks @ Galt House Hotel (2020-08 – 2024-11)

• Able to work independently or as part of a team depending on needs of the business.
• Exceptional customer service skills with the ability to handle difficult situations diplomatically.
• Proficient in POS systems, cash handling, and inventory management.
• Skilled as a Mixologist and engineering the cocktail menu's
• Have a great following of Regular Guest that come to see me
• Excellent communication skills, both written and verbal, for interacting with guests, colleagues, vendors.
• Experienced in setting up bars prior to events and services according to client requirements.
• Expert knowledge of alcoholic beverages and mixology techniques.
• Developed efficient processes for streamlining bar operations and increasing profitability.
• Demonstrated ability to lead and motivate a team of bartenders in a high-pressure environment.
• Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
• Proficient in creating creative drink specials that appeal to customers.
• Proven track record of meeting or exceeding sales goals set by management.
• Flexible schedule accommodating peak hours including weekends and holidays.
• Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
• Took beverage orders from guests and delivered drinks within reasonable time frames.
• Skillful at ensuring compliance with local health department regulations.

Certified Server Trainer at Gordon & Biersch Brewery (2017-11 – 2020-03)

• Conducted regular assessments to evaluate the effectiveness of server training sessions.
• Monitored progress of trainees during courses, providing assistance as necessary while encouraging independent learning.
• Utilized active listening techniques to identify areas where employees needed additional guidance or instruction related to servers.
• Developed effective strategies for teaching complex concepts related to servers in an easily understandable manner.
• Identified potential risks associated with using certain types of servers in order to promote safe usage habits.
• Developed and implemented comprehensive server training programs to enhance employee knowledge of hardware and software systems.

Server at The Old Spaghetti Factory (2016-05 – 2017-02)

• Provided excellent customer service by anticipating needs and responding promptly to requests.
• Greeted and accommodated guests, building positive experience from first interaction.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Used good communication skills to reduce guest dissatisfaction.
• Memorized menu to help diners make informed meal choices.

Suite Attendant at Levy's Restaurant @ Churchill Downs (2010-04 – 2010-06)

• Demonstrated ability to maintain cleanliness and organization of rooms, suites, and common areas.
• Developed excellent communication skills while interacting with guests on a daily basis.
• Responded promptly to requests from management or guests in order to ensure satisfaction.

Bartender at Unknown Restaurant/Bar

• Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
• Kept bar organized and clean during busy hours.
• Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
• Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
• Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
• Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
• Utilized problem solving skills to resolve customer complaints in a courteous manner.

Server/Host at Unknown Restaurant/Bar

• Assisted with training of new staff members.
• Resolved customer complaints and inquiries in a timely manner.
• Prepared and served food and beverages to customers.
• Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.

Master Cosmetologist in Cosmetology in Cosmetology – Paul Mitchell School of Louisville (2009-12 – 2009-12)

High School Diploma – Iroquois High School Magnet Career Academy (2000-05 – 2000-05)