Bartender at Buck's Restaurant and Bar (2025-03 – Present)
- Developed strong working relationships with customers and staff.
Lead Bartender at Swizzle Dinner & Drinks @ Galt House Hotel (2020-08 – 2024-11)
- Able to work independently or as part of a team depending on needs of the business.
- Exceptional customer service skills with the ability to handle difficult situations diplomatically.
- Proficient in POS systems, cash handling, and inventory management.
- Skilled as a Mixologist and engineering the cocktail menu's
- Have a great following of Regular Guest that come to see me
- Excellent communication skills, both written and verbal, for interacting with guests, colleagues, vendors.
- Experienced in setting up bars prior to events and services according to client requirements.
- Expert knowledge of alcoholic beverages and mixology techniques.
- Developed efficient processes for streamlining bar operations and increasing profitability.
- Demonstrated ability to lead and motivate a team of bartenders in a high-pressure environment.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Proficient in creating creative drink specials that appeal to customers.
- Proven track record of meeting or exceeding sales goals set by management.
- Flexible schedule accommodating peak hours including weekends and holidays.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
- Skillful at ensuring compliance with local health department regulations.
Certified Server Trainer at Gordon & Biersch Brewery (2017-11 – 2020-03)
- Conducted regular assessments to evaluate the effectiveness of server training sessions.
- Monitored progress of trainees during courses, providing assistance as necessary while encouraging independent learning.
- Utilized active listening techniques to identify areas where employees needed additional guidance or instruction related to servers.
- Developed effective strategies for teaching complex concepts related to servers in an easily understandable manner.
- Identified potential risks associated with using certain types of servers in order to promote safe usage habits.
- Developed and implemented comprehensive server training programs to enhance employee knowledge of hardware and software systems.
Server at The Old Spaghetti Factory (2016-05 – 2017-02)
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used good communication skills to reduce guest dissatisfaction.
- Memorized menu to help diners make informed meal choices.
Suite Attendant at Levy's Restaurant @ Churchill Downs (2010-04 – 2010-06)
- Demonstrated ability to maintain cleanliness and organization of rooms, suites, and common areas.
- Developed excellent communication skills while interacting with guests on a daily basis.
- Responded promptly to requests from management or guests in order to ensure satisfaction.
Bartender at Unknown Restaurant/Bar
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Utilized problem solving skills to resolve customer complaints in a courteous manner.
Server/Host at Unknown Restaurant/Bar
- Assisted with training of new staff members.
- Resolved customer complaints and inquiries in a timely manner.
- Prepared and served food and beverages to customers.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
