Technical Program Lead — AI Product Delivery - Creativ Builder - Remote
(2025-05)
- Evaluated, selected, and integrated a multi-provider AI stack into a live production SaaS platform — orchestrating OpenAI (GPT-5.6, GPT-4o, Whisper, GPT Image), Veo 3.1, Kling 3.0 Pro, Seedance, and ElevenLabs across video generation, voice synthesis, talking avatars, and content-repurposing workflows.
- Used agentic development tooling — Claude Code, OpenAI Codex, and Replit AI — to accelerate full-stack build velocity as sole technical program owner, compressing typical multi-engineer delivery timelines into solo-operator execution.
- Applied n8n and agentic workflow automation to connect content generation, lead capture, and monetization pipelines, reducing manual handoffs across the product's marketing automation and CRM systems.
- Owned full program lifecycle end-to-end: roadmap planning, AI vendor evaluation and selection, release scheduling, risk management, and stakeholder communication as sole project owner and delivery lead.
- Managed cloud/vendor integration coordination across Cloudflare, Railway, BunnyStream CDN, and Mailgun to meet release commitments for a revenue-generating platform.
Senior Business Systems Analyst / Technical Project Lead - Course Creativ (absorbed by Creativ Builder) - Remote
(2023-09 - 2026-05)
- Led full lifecycle delivery of a B2C learning platform from requirements through launch, defining project scope, deliverables, and success criteria using Agile methodology.
- Managed cross-functional development teams, ensuring adherence to timelines, budgets, and quality standards throughout the SDLC.
- Translated business objectives into actionable technical specifications and functional requirements covering e-commerce, memberships, affiliate management, and email marketing.
- Coordinated multi-tenant infrastructure delivery (Kubernetes-based WordPress provisioning) and third-party API/SSO integrations between LMS and CMS platforms.
- Implemented project management tools, communication workflows, and progress tracking to streamline execution across the team.
Senior Project Manager / Senior Business Systems Consultant - Pyramid Consulting — PNC Bank — Empower LOS Implementation - Remote
(2023-01 - 2023-09)
- Led Sprint 2 and 3 configuration teams through Agile ceremonies to bring enterprise banking clients to UAT and Pilot milestones.
- Orchestrated Agile sprint delivery of business requirements across LOS configuration workstreams (Orchestration Engine, Workflow Designer, Compass PPE, Mapping Tree).
- Authored BRDs and FDSs for custom client requests; conducted requirements reconciliation across all sprints to ensure alignment between client needs and system configuration.
- Planned and executed UAT cycles, developing test plans, cases, and scripts for Empower LOS workflows across Origination, Processing, Underwriting, Closing, and Post-Closing; coordinated defect resolution and regression testing.
- Managed remediation of system incidents (SIs), defect issues (DIs), and change control requests (CCRs) to maintain project delivery timelines and system integrity.
- Maintained configuration and ODS tracking documentation for audit and compliance visibility.
Senior Technical Project Manager - NewBold Advisors — ACRA Lending, Empower LOS Implementation - Remote
(2022-03 - 2022-04)
- Planned and coordinated a wholesale-channel LOS implementation specializing in DSCR loan products, managing scope, schedule, budget, and deliverables.
- Managed client requirements, change control requests, and triage tickets, ensuring internal technology initiatives aligned with operational standards.
- Identified project resources, defined project roles, and coordinated activities across a cross-functional team.
- Served as liaison between technical delivery teams and non-technical business stakeholders.
Business Systems Analyst IV - Consolidated Analytics — Black Knight Financial (Empower LOS) - Remote
(2019-08 - 2022-03)
- Provided implementation, configuration, and troubleshooting support for multiple enterprise mortgage clients within a strict Agile delivery framework.
- Served on Sprint 2/3 configuration teams driving clients to UAT and Pilot; configured or validated nearly every Quick Code workstream.
- Led Compass PPE configuration and testing, including creation of test cases comparing native PPE against Compass performance.
- Supported UAT planning and execution by translating business requirements into test scenarios, validating end-to-end LOS workflows, documenting defects, and performing regression testing following configuration changes.
- Conducted requirements reconciliation across all sprints and authored BRDs/FDSs for custom client requests.
- Remediated system incidents, defect issues, and change control requests for assigned clients.
Instructional Technologist (Project-Based) - TMCEC (Texas Municipal Courts Educational Center) - Remote
(2018-08 - 2018-12)
- Managed an 8-hour online course build end-to-end: platform selection, project scheduling, requirements definition, and content development.
- Coordinated with internal staff to scope, edit, and finalize course deliverables against agreed timelines.
Course Designer (Project-Based) - Cookman University - Remote
(2018-03 - 2018-06)
- Managed scope and delivery of a 16-week course curriculum project, including all instructional materials and assessments.
Business Systems Analyst IV / Project Support - PricewaterhouseCoopers — Black Knight Financial (Empower LOS) - Remote
(2014-08 - 2015-03)
- Managed a team of 2 junior project managers and 4 analysts across 3 concurrent client implementation projects.
- Led project kickoff meetings, created Pilot and Go-Live plans, and managed delivery under Agile methodology.
- Provided project timeline, budget, and status reporting to stakeholders and executive sponsors; authored client-facing SOWs and change controls.
- Managed release coordination of base and custom code across DEV, UAT, and QA environments, and multiple client project portfolios.
- Ensured client environments met CFPB compliance deadlines; led triage and remediation of outstanding tickets.
Technical Project Manager (Consultant) - Prive Management - Columbus, OH
(2009-05 - 2014-08)
- Managed multiple concurrent project plans, schedules, and timelines under Agile and Waterfall methodologies.
- Defined business requirements and functional models; led scope-change management and project closeout processes.
- Set up customer collaboration and project management portals; managed contractor sourcing and rate negotiation.
Technical Project Manager — Finance - Citi Group - Columbus, OH
(2008-06 - 2009-05)
- Provided program guidance to peer project managers and business analysts within the GTS Fund Services business unit.
- Authored and managed BRDs and FRDs to company standards; provided UML and business analysis training to junior analysts.
- Managed release schedules for multiple system migrations and led SDLC/PLC process improvement initiatives.
Consulting Senior Business Analyst — Billing - Qwest Communications - Columbus, OH
(2008-01 - 2008-06)
- Led cross-functional teams across international sites to meet key project milestones and launch dates.
- Directed rollout of RUP methodology, including training project managers and analysts on requirements management and UML modeling.
Technical Project Manager / Release Manager - JPMorgan Chase - Columbus, OH
(2007-06 - 2007-10)
- Managed two concurrent Identity and Access Management projects (HP Select Identity RBAC) under RUP methodology, coordinating delivery across EMEA and APAC.
- Defined communication plans, managed multiple project schedules, and led vendor management for on-time, on-budget delivery.
Technical Project Manager - National City Mortgage - Miamisburg, OH
(2007-02 - 2007-06)
- Managed core banking system conversion to Fidelity Empower under PMI and Agile Scrum methodology.
- Owned the Empower LOS application security model across DEV, Test, and Production environments.
Business Systems Analyst III
(2006-01)
