Carl E. Medley

Technical Program Manager with hands-on AI product delivery experience, specializing in evaluating, integrating, and orchestrating AI/LLM tooling into production systems. Directly architected and shipped an AI-native SaaS platform using multi-provider AI orchestration — OpenAI (GPT-5.6, GPT-4o, Whisper, GPT Image), Veo 3.1, Kling 3.0 Pro, Seedance, and ElevenLabs — alongside agentic development tooling including Claude Code, OpenAI Codex, and Replit AI. Practiced with n8n workflow automation, Manus, and Google Vertex AI / Gemini Enterprise Agent Platform for agentic and automation workflows.

Pairs this current AI/agentic fluency with 20+ years of enterprise technical program management, requirements engineering, and cross-functional delivery leadership across financial services, mortgage technology, and SaaS — bringing both AI vendor/tool evaluation judgment and proven PMBOK/Agile delivery discipline to technical PM roles requiring real AI expertise, not just AI awareness.

Technical Program Lead — AI Product Delivery - Creativ Builder - Remote

(2025-05)

• Evaluated, selected, and integrated a multi-provider AI stack into a live production SaaS platform — orchestrating OpenAI (GPT-5.6, GPT-4o, Whisper, GPT Image), Veo 3.1, Kling 3.0 Pro, Seedance, and ElevenLabs across video generation, voice synthesis, talking avatars, and content-repurposing workflows.
• Used agentic development tooling — Claude Code, OpenAI Codex, and Replit AI — to accelerate full-stack build velocity as sole technical program owner, compressing typical multi-engineer delivery timelines into solo-operator execution.
• Applied n8n and agentic workflow automation to connect content generation, lead capture, and monetization pipelines, reducing manual handoffs across the product's marketing automation and CRM systems.
• Owned full program lifecycle end-to-end: roadmap planning, AI vendor evaluation and selection, release scheduling, risk management, and stakeholder communication as sole project owner and delivery lead.
• Managed cloud/vendor integration coordination across Cloudflare, Railway, BunnyStream CDN, and Mailgun to meet release commitments for a revenue-generating platform.

Senior Business Systems Analyst / Technical Project Lead - Course Creativ (absorbed by Creativ Builder) - Remote

(2023-09 - 2026-05)

• Led full lifecycle delivery of a B2C learning platform from requirements through launch, defining project scope, deliverables, and success criteria using Agile methodology.
• Managed cross-functional development teams, ensuring adherence to timelines, budgets, and quality standards throughout the SDLC.
• Translated business objectives into actionable technical specifications and functional requirements covering e-commerce, memberships, affiliate management, and email marketing.
• Coordinated multi-tenant infrastructure delivery (Kubernetes-based WordPress provisioning) and third-party API/SSO integrations between LMS and CMS platforms.
• Implemented project management tools, communication workflows, and progress tracking to streamline execution across the team.

Senior Project Manager / Senior Business Systems Consultant - Pyramid Consulting — PNC Bank — Empower LOS Implementation - Remote

(2023-01 - 2023-09)

• Led Sprint 2 and 3 configuration teams through Agile ceremonies to bring enterprise banking clients to UAT and Pilot milestones.
• Orchestrated Agile sprint delivery of business requirements across LOS configuration workstreams (Orchestration Engine, Workflow Designer, Compass PPE, Mapping Tree).
• Authored BRDs and FDSs for custom client requests; conducted requirements reconciliation across all sprints to ensure alignment between client needs and system configuration.
• Planned and executed UAT cycles, developing test plans, cases, and scripts for Empower LOS workflows across Origination, Processing, Underwriting, Closing, and Post-Closing; coordinated defect resolution and regression testing.
• Managed remediation of system incidents (SIs), defect issues (DIs), and change control requests (CCRs) to maintain project delivery timelines and system integrity.
• Maintained configuration and ODS tracking documentation for audit and compliance visibility.

Senior Technical Project Manager - NewBold Advisors — ACRA Lending, Empower LOS Implementation - Remote

(2022-03 - 2022-04)

• Planned and coordinated a wholesale-channel LOS implementation specializing in DSCR loan products, managing scope, schedule, budget, and deliverables.
• Managed client requirements, change control requests, and triage tickets, ensuring internal technology initiatives aligned with operational standards.
• Identified project resources, defined project roles, and coordinated activities across a cross-functional team.
• Served as liaison between technical delivery teams and non-technical business stakeholders.

Business Systems Analyst IV - Consolidated Analytics — Black Knight Financial (Empower LOS) - Remote

(2019-08 - 2022-03)

• Provided implementation, configuration, and troubleshooting support for multiple enterprise mortgage clients within a strict Agile delivery framework.
• Served on Sprint 2/3 configuration teams driving clients to UAT and Pilot; configured or validated nearly every Quick Code workstream.
• Led Compass PPE configuration and testing, including creation of test cases comparing native PPE against Compass performance.
• Supported UAT planning and execution by translating business requirements into test scenarios, validating end-to-end LOS workflows, documenting defects, and performing regression testing following configuration changes.
• Conducted requirements reconciliation across all sprints and authored BRDs/FDSs for custom client requests.
• Remediated system incidents, defect issues, and change control requests for assigned clients.

Instructional Technologist (Project-Based) - TMCEC (Texas Municipal Courts Educational Center) - Remote

(2018-08 - 2018-12)

• Managed an 8-hour online course build end-to-end: platform selection, project scheduling, requirements definition, and content development.
• Coordinated with internal staff to scope, edit, and finalize course deliverables against agreed timelines.

Course Designer (Project-Based) - Cookman University - Remote

(2018-03 - 2018-06)

• Managed scope and delivery of a 16-week course curriculum project, including all instructional materials and assessments.

Business Systems Analyst IV / Project Support - PricewaterhouseCoopers — Black Knight Financial (Empower LOS) - Remote

(2014-08 - 2015-03)

• Managed a team of 2 junior project managers and 4 analysts across 3 concurrent client implementation projects.
• Led project kickoff meetings, created Pilot and Go-Live plans, and managed delivery under Agile methodology.
• Provided project timeline, budget, and status reporting to stakeholders and executive sponsors; authored client-facing SOWs and change controls.
• Managed release coordination of base and custom code across DEV, UAT, and QA environments, and multiple client project portfolios.
• Ensured client environments met CFPB compliance deadlines; led triage and remediation of outstanding tickets.

Technical Project Manager (Consultant) - Prive Management - Columbus, OH

(2009-05 - 2014-08)

• Managed multiple concurrent project plans, schedules, and timelines under Agile and Waterfall methodologies.
• Defined business requirements and functional models; led scope-change management and project closeout processes.
• Set up customer collaboration and project management portals; managed contractor sourcing and rate negotiation.

Technical Project Manager — Finance - Citi Group - Columbus, OH

(2008-06 - 2009-05)

• Provided program guidance to peer project managers and business analysts within the GTS Fund Services business unit.
• Authored and managed BRDs and FRDs to company standards; provided UML and business analysis training to junior analysts.
• Managed release schedules for multiple system migrations and led SDLC/PLC process improvement initiatives.

Consulting Senior Business Analyst — Billing - Qwest Communications - Columbus, OH

(2008-01 - 2008-06)

• Led cross-functional teams across international sites to meet key project milestones and launch dates.
• Directed rollout of RUP methodology, including training project managers and analysts on requirements management and UML modeling.

Technical Project Manager / Release Manager - JPMorgan Chase - Columbus, OH

(2007-06 - 2007-10)

• Managed two concurrent Identity and Access Management projects (HP Select Identity RBAC) under RUP methodology, coordinating delivery across EMEA and APAC.
• Defined communication plans, managed multiple project schedules, and led vendor management for on-time, on-budget delivery.

Technical Project Manager - National City Mortgage - Miamisburg, OH

(2007-02 - 2007-06)

• Managed core banking system conversion to Fidelity Empower under PMI and Agile Scrum methodology.
• Owned the Empower LOS application security model across DEV, Test, and Production environments.

Business Systems Analyst III

(2006-01)