Piyush Babu

Dynamic, S/4HANA Certified SAP Technical Program and Service Delivery Manager with over 16 years of experience leading cross-functional technology portfolio teams through complex enterprise ERP transitions. Proven track record driving high-visibility SAP S/4HANA program initiatives, specializing in implementing multiple end-to-end supply chain, logistics, and core process and operational flows. Expert at orchestrating plant-level coordination and managing multiple parallel business workstreams spanning operations, business stakeholders, and global IT partners.

Hands-on leader with extensive background in executing master data validation, business process verification, and rigorous User Acceptance Testing (UAT) alongside business users. Adept at accelerating user readiness and navigating complex international team environments to ensure seamless, zero-impact deployment and operational momentum. Proven leader ensuring post-go-live stability by orchestrating issue triage, prioritization, rapid resolution, and end-to-end major incident management.

Expert in executing deep root-cause analysis for global process optimization, implementing emerging technical solutions, and establishing comprehensive knowledge-sharing programs.

Sabbatical (2025-04 - 2026-03)

SAP Technical Program Manager / Service Delivery Management at Tata Consultancy Services (2023-04 – 2025-03)

• Led the discovery, development, and cross-functional implementation of critical business features enabling a seamless, zero-impact transition from SAP ECC to SAP S/4HANA.
• Directed multiple parallel business workstreams across global logistics, supply chain, e-com and retail domains, providing high visibility to plant, site, and centralized IT leadership.
• Orchestrated service delivery management during peak trading cycles, implementing proactive tracking, risk mitigation, and rapid solutioning across technical and operational teams.
• Designed and developed interactive Power BI and Jira dashboards to track real-time operational KPIs, inventory integrity, order & shipping status, IDOC status, and background automated jobs.
• Managed end-to-end deployment, testing, and roll-out/process implementation of operational solutions to enable secure real-time sales reporting and automated invoicing across diverse partner environments.
• Managing knowledge sharing, post go-live hyper care, change management, major incident management & enhancement roll-outs
• Planning and implementing cutover and hypercare for critical programs

SAP Dotcom Offshore Manager / SAP Retail Consultant (MM/IS-Retail) at Tata Consultancy Services (2022-02 – 2023-03)

• Headed an offshore delivery team of 15 cross-functional professionals executing automated vendor onboarding, data verification, and system enhancements for dropship process operational flows.
• Spearheaded gap analysis, design, configuration, unit testing, and post-go-live production support across complex SAP MM, SD, and POSDTA modules.
• Automated and integrated Advanced Shipment Notifications (ASN) and third-party warehouse receipts utilizing SAP ECC and SAP CPI/BTP middleware to maintain optimal stock integrity.
• Championed business-facing support, stakeholder communication, and training/readiness workshops for business users to foster seamless process adoption.
• Managed cross-region transport movements and environment cutover activities utilizing specialized change management software (Active Control) with strict quality gate approvals.

SAP DevOps Team Manager | SAP MM/SD/POSDTA Consultant at Tata Consultancy Services (2021-01 – 2022-01)

• Coordinated systematic cross-dock and store-to-store material movements, aligning multiple technical systems and operations stakeholders through rigorous process validation.
• Managed delivery for automated commodity code updates, establishing data-driven custom IDOC flows and background schedules for automated master data synchronisation.
• Designed, configured, and integrated new electronic payment and tender methods across pricing procedures, condition types, and accounting keys.
• Developed a robust, custom reusable IDOC failure clearance tool, empowering operational business users to correct transaction failures without additional coding requirements.
• Ensured post-go-live stability by orchestrating issue triage, prioritization, rapid resolution, and handling end-to-end major incident management

SAP Support Team Manager (Offshore) | SAP MM Consultant at Tata Consultancy Services (2017-12 – 2020-12)

• Engaged closely with business stakeholders, architects, and Subject Matter Experts (SMEs) to define business requirements, map operational pain points, and simplify legacy workflows.
• Built operational dashboards to track end-to-end transactional health, including trailer logistics across physical warehouses and digital order creation statuses across enterprise interfaces.
• Closely coordinate with Order Management, Warehouse Management & Supply Chain teams to maintain data/stock integrity, resolve issues, provide quick fixes, prioritize and execute long-term solutions
• Enabled automation and self-healing solutions for recurring manual activities.

SAP Support Team Lead (Onsite) & Earlier Roles at Tata Consultancy Services (2008-11 – 2017-11)

• Served as Onsite Team Lead in the UK, resolving inventory management, mass site setups, creation of critical business failure tracking dashboards & automating solutions, automating manual business activities and collaborating to solve cross-functional stock integrity issues directly alongside warehouse operators and business teams.
• SAP Test Lead, defining end-to-end test plans and regression scenarios, and leading hands-on execution of UAT cycles alongside business users to confirm process effectiveness. Enabling the smooth launch of one of the biggest automated sites for a UK retailer.
• Gained foundational experience in SAP Basis (System Monitoring, Administration, Performance Tuning) and Cyber Security Research.

Master of Business Administration in Global MBA – University of Western Australia (2023 – 2025)

Professional Certificate Programme in Advanced Business Management – IIM Kozhikode (2023 – 2024)

Bachelor of Technology in Computer Science & Engineering – Government Engineering College, Thrissur (2004 – 2008)