Carl Navia
Accomplished hospitality professional with 25 years of experience
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About
Accomplished hospitality professional with 25 years of experience, including 15+ years in management and restaurant leadership.
Proven General
Manager and business owner with expertise in high-volume restaurant and bar operations, full P&L ownership, staffing, and cost control. Strong track record of increasing revenue, improving operations, reducing turnover, and leading high-performing teams in fast-paced environments. Experienced across multiple POS systems and known for calm, effective leadership under pressure.
Experience
Self-Employed - Quinoa Concepts - DMV
(2020-04)
- Operated independent hospitality and logistics business launched during the pandemic
- Managed high-volume catering delivery operations and client services
- Secured recurring contracts for delivery and service-based work
- Provided transportation services for high-value clientele including airport transfers
- Oversaw all business operations including scheduling, customer service, and logistics
Technical Support Representative - Shift4 Payments
(2023-01 - 2024-12)
- Provided customer and technical support for payment processing systems used by restaurants and merchants
- Resolved transaction, terminal, and account-related issues in a high-volume support environment
- Assisted clients with system troubleshooting and operational questions
- Delivered fast, accurate, and professional customer service under time-sensitive conditions
General Manager - Mackie's Bar + Grill - Old Town Alexandria, VA
(2017-01 - 2020-12)
- Directed full FOH and BOH operations in a high-volume bar and restaurant
- Managed hiring, training, scheduling, payroll, and staff performance
- Oversaw full P&L, inventory control, and vendor ordering
- Coordinated menu development and cost management with kitchen team
- Led marketing, events, and promotions that increased traffic and revenue
- Managed POS systems including daily programming and reporting
General Manager - Alba Osteria (I Street Dining) - Washington, DC
(2013-01 - 2016-12)
- Managed daily operations of upscale, high-volume restaurant
- Implemented staff training programs to improve service consistency and quality
- Oversaw purchasing, budgeting, and financial reporting
- Supported marketing initiatives and guest engagement strategies
- Managed POS systems and operational reporting
General Manager - Aguaviva Restaurant / Flat Iron Tavern - Alexandria, VA
(2012-01 - 2013-12)
- Controlled food, beverage, and labor costs to maximize profitability
- Increased revenue through promotions, events, and guest engagement
- Managed weekly P&L reporting and financial analysis
- Developed and executed bar and restaurant event programming
Events & Operations Manager - Daniel O'Connell's Restaurant & Pub - Alexandria, VA
(2011-01 - 2012-12)
- Managed high-volume bar operations and large beverage programs
- Developed promotions with vendors to increase sales and traffic
- Handled cash management, banking, and daily reconciliation
- Scheduled and supervised staff of 30+ employees
- Collaborated on menu specials and event execution
Assistant General Manager - Siam Inc. (Flying Fish Restaurant) - Alexandria, VA
(2008-01 - 2011-12)
- Supported daily restaurant operations in a high-volume environment
- Hired, trained, and developed FOH and BOH staff
- Increased sales through promotions, events, and guest engagement
- Standardized training systems to improve consistency and service quality
- Supported record sales performance and cost control initiatives
Education
Bachelor of Arts - Business / Communications - George Mason University (2006-01)
