Mariana Douin

Accomplished hospitality operations leader with 25+ years of experience overseeing housekeeping, rooms operations, and large multidisciplinary teams across luxury hotels, resorts, and healthcare environments. Budgeting, accounting support, payroll coordination, systems monitoring, and operational process improvement. Proven success launching new hotel operations, elevating service standards, optimizing labor, and driving cost‑efficient performance.

Recognized for strong leadership, cross‑department collaboration, and the ability to stabilize and improve underperforming departments.

Housekeeping and Operations Consultant

(2024-01)

• Scores improvment
• Housekeeping standards
• QA

Housekeeping Manager - Courtyard by Marriott - Chevy Chase, MD

(2023-03 - 2023-12)

• Oversaw departmental budgeting, supply acquisition, accounting tasks, and payroll processing.
• Recruited and trained staff across multiple operational divisions.
• Improved laundry productivity through workflow redesign and systems monitoring.
• Ensured compliance with Marriott cleanliness and safety standards.

Assistant Housekeeping Manager - Gaylord National Resort & Convention Center – Marriott - Fort Washington, MD

(2022-07 - 2022-11)

• Led daily operations for a unionized team of 150+ housekeepers.
• Monitored completion of assignments and adherence to cleanliness standards.
• Coordinated maintenance needs and supported Front Desk operations.

Assistant Housekeeping Manager - Rosewood Hotel - Washington, DC

(2022-02 - 2022-07)

• Managed daily task assignments and hotel‑wide cleanliness.
• Oversaw maintenance requests and room allocations using internal systems.
• Served as Acting Housekeeping Manager and resolved guest concerns
• Forbes in QA strategy

Guest Service Representative - Extended Stay America - Shelton, CT

(2018-03 - 2021-04)

• Supported front desk operations, guest services, laundry, and basic accounting/billing functions.

Head of Hospitality - Hospital Foundation - Buenos Aires, Argentina

(2016-09 - 2017-05)

• Directed cleaning and maintenance operations across hospital sectors.
• Managed a team of 40 and collaborated with medical staff.
• Monitored service quality and resolved up to 800 patient cases daily.

Operations Manager - CasaSur Palermo Hotel - Buenos Aires, Argentina

(2015-04 - 2016-03)

• Led hotel opening and full operational startup.
• Managed budgeting, supply acquisition, recruitment, and accounting support.
• Oversaw front desk, billing, reservations, and event coordination.
• Directed cleaning and maintenance operations for a team of 23.

Housekeeping Manager - CasaSur Bellini Hotel - Buenos Aires, Argentina

(2014-04 - 2014-07)

• Managed hotel opening and operational setup.
• Oversaw budgeting, supply acquisition, and staff recruitment.
• Directed cleaning and maintenance operations with systems monitoring.

Lecturer – Housekeeping Practices - ISEGH - Buenos Aires, Argentina

(2012-10 - 2013-11)

• Taught Housekeeping Practices and developed the practical training classroom.

Housekeeping Manager - Hotel Madero - Buenos Aires, Argentina

(2010-06 - 2012-12)

• Managed budgeting, personnel optimization, and departmental systems.
• Implemented training programs for rooms, laundry, and public areas.
• Coordinated events and vendor contracts.
• Achieved performance and quality goals through structured monitoring.

Housekeeping Manager - Hotel Edelweiss - San Carlos de Bariloche, Argentina

(2007-05 - 2010-01)

• Directed housekeeping, maintenance, and laundry operations.
• Reduced costs through workflow optimization and improved cleaning techniques.
• Managed guest complaints and room allocations.

Housekeeping Manager - Club Hotel Catedral - San Carlos de Bariloche, Argentina

(2001-03 - 2007-04)

• Reorganized laundry operations and reduced costs.
• Trained housekeeping staff and improved service quality.
• Oversaw remodeling of lobby, restaurants, rooms, and apartments.
• Managed departmental budgeting and supported accounting processes.

Hospitality Professional - ISEGH

Buenos Aires University – Hospital de Clínicas

Bachelor's Degree - The Servers of the Sacred Heart of Jesus College