Carla Donovan

Dedicated and customer - focused professional with strong communication , problem solving inquiries and organizational skills. Experienced in assisting customers, resolving inquiries and providing excellent service in fast paced environments. Proficient in computers, data entry and handling multitasks while maintaining accuracy and professionalism.

Self motivated and dependable , with the ability to work independently. Committed to creating positive customer experiences and contributing to team success.

Customer Service Representative at Mavec Group,LLC (2021-04 – Present)

Answering a high volume of inbound customer calls in a professional manner. Handle account inquiries, billing questions, and any account issue resolution, while maintaining a high level of customer satisfaction.

• Processing orders, tickets and returns while ensuring to comply with company policies.
• Accurately document customer interactions, and update account information in company systems.
• Maintain confidentiality of sensitive information, and adhere to company procedures.
• Meeting company metrics and quality assurance policy and procedure.

Peer Specialist 1 year contract at NYC Department of Health and Mental Hygiene, Housing Works (2020-10 – 2021-10)

• Offer compassionate support, guidance and advocacy
• Connect clients to community services, vocational support, and other resources to help meet basic needs and support their recovery.
• Possess strong communication and listening skills, the ability to build and maintain positive, empathetic, and respectful relationships.

Administrative Assistant at PORCELLI CLEANING, INC. COMMERCIAL & RESIDENTIAL (2019-06 – 2021-02)

• Scheduled and confirmed appointments
• Maintained professional customer service, responsible for residential and commercial entry codes and keys to service customers before during and after business hours
• Scheduling employees and customers on a weekly or monthly basis
• Kept inventory of all supplies needed
• Responsible for bank deposits

Administrative Assistant at PAV-LAK CONTRACTING HAUPPAUGE, NY (2009-03 – 2017-02)

• Assisted Project Manager in United States Postal Service, New York City HRA, and Long Island Railroad accounts.
• Prepared all Subcontractor Agreements, change orders, and purchase orders.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Managed payroll for Union and Non union Subcontractors per jobsite
• Ensured accurate record-keeping with diligent data entry and database management
• Improved document organization with file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions, on and off site.
• Scheduled office meetings and client appointments for staff teams

RECEPTIONIST at PAV- LAK CONTRACTING HAUPPAUGE,NY (2006-01 – 2009-03)

• Managed a multi phone line system
• Confirm appointments, communicate with clients, and update records.
• Maintained all Project Managers daily schedule in office or on various job sites and directed to the CEO.
• Supported office efficiency by performing clerical tasks such as data entry, photo copying, scanning, and faxing documents.

– COMMACK HIGH SCHOOL, Long Island New York (2004-06)

CRPA Certified Recovery Peer Advocate – CCAR (2024-09)