Customer Service Representative
Send a job offer directly to this candidate
Reliable and customer-focused professional with experience providing exceptional customer service, resolving problems, and working effectively in a fast-paced, high-volume environments. Strong verbal communication, troubleshooting, multitasking, and problem-solving abilities with a demonstrated commitment to professionalism, dependability, and customer satisfaction. Experienced working independently in a remote setting while maintaining productivity, attendance, schedule and performance expectations.
Computer proficiency in technical support, software installation, network troubleshooting, information systems, cybersecurity and network security standards and protocols. Strong skill with Microsoft Excel, Microsoft Office Suite, Spreadsheets and Data Entry. Professional telephone demeanor, good time management skills and organized individual.
Customer Service Representative - Mid-Suffolk Plumbing & Heating Corp - Smithtown, NY
(2020-09)
Provide professional and courteous service while communicating with customers and business contacts. Manage multiple responsibilities in a fast-paced environment while maintaining accuracy and attention to detail. Respond to customer questions and concerns and work toward timely and effective solutions.
Use problem solving skills to identify issues and determine appropriate next steps. Maintain organized information and complete assigned responsibilities efficiently. Communicate professionally with customers, coworkers, vendors, and management.
Adapt to changing priorities and business needs while maintaining a dependable work ethic. Learn and utilize company systems, procedures, and technology to complete daily responsibilities. Demonstrate consistent reliability, professionalism, and commitment to the organization.
Drive Tech Competition - Drive Tech Competition Automotive Group - Huntington, NY
(2019-09 - 2020-03)
Maintained professional and friendly demeanor during deliveries to uphold company reputation. Followed proper safety procedures and protocols with delivering vehicles. Developed strong relationship with clients, fostering trust through professionalism and reliability in services provided.
Provided exceptional customer service, addressing concerns and resolving issues promptly. Worked effectively as part of a team and followed established company procedures. Demonstrated dependability, flexibility, and a strong commitment to providing quality service.
Certificate - Information Technology & Security - University of Phoenix-Online Campus (2022-09 - 2023-07)
Information Technology - Suffolk County Community College (2016-09 - 2019-05)
High school diploma - Hauppauge High School (2012-09 - 2016-06)
