Customer Success Professional
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I bring over 15 years of experience bridging healthcare IT, SaaS operations, and customer experience. My background spans from technical engineering and cybersecurity to executive leadership — allowing me to unify strategy, technology, and service excellence under one vision.
I specialize in transforming complex operations into efficient, scalable systems that enhance both client outcomes and internal workflows. From AI implementation and automation using Python and tools like Ansible or N8N, to optimizing platforms like HubSpot, Zendesk, and Wave, I focus on driving measurable business impact.
I’m deeply committed to building strong teams, improving processes, and ensuring a seamless experience across every stage of the customer journey — from onboarding to retention. My approach combines hands-on technical expertise with strategic leadership, fostering collaboration between departments and aligning technology with long-term growth.
Healthcare IT, EMR/RCM systems, and HIPAA compliance
Customer success and retention strategy
CRM, ticketing, and workflow integrations (HubSpot, Zendesk, ServiceNow)
Technical project management and team development
See Resume - my professional experience.
See Resume my education is listed there.
