Carlyn Simone

Hardworking, conscientious and customer-focused with 9 years of experience providing customer service in fast paced and professional environments. Passionate about building strong customer relationships, transforming feedback into actionable insights that drive revenue, and increase customer satisfaction. Reliable team player with strong collaboration, resolution, multitasking and organizational skills.

Server/Bartender - Applebee's Grill + Bar - Mays Landing, NJ

(2022-02 - 2024-10)

• Managed 20–25 bar and table guests simultaneously while preparing drinks, running food, and maintaining efficient service during high-pressure shifts.
• Demonstrated strong knowledge of mixology, drink recipes, food and beverage menus, rotating beer selections, and consistent drink preparation standards.
• Handled cash and receipts accurately while prioritizing multiple guest orders to ensure timely service and customer satisfaction.
• Collaborated with team members by assisting with food and drink orders, maintaining communication during busy shifts, and supporting overall restaurant efficiency.
• Exercised strong attention to detail and decision-making by monitoring guest alcohol consumption, ensuring responsible service, and maintaining a safe environment.

Office Assistant - AtlantiCare Surgery Center - EHT, NJ

(2020-11 - 2021-07)

• Delivered high-quality customer service and patient support in a fast-paced surgical environment.
• Screened surgical patients for COVID-19 symptoms, exposures, and positive test history in compliance with APSF guidelines.
• Coordinated and scheduled COVID-19 testing within required pre-surgical timeframes to ensure compliance and patient readiness.
• Maintained communication with the Clinical Lab regarding patient testing schedules and insurance demographics.
• Demonstrated knowledge of medical terminology, patient intake procedures, and healthcare compliance standards.
• Utilized strong telephone communication, organizational, and customer support skills when assisting patients and clinical staff.
• Proficient in clinical and scheduling applications including AMKAI, SIS, and AdvantX, with strong overall computer literacy.

Mentor/Business Owner - Monat Global INC. - Remote

(2020-06 - 2021-06)

• Successfully managed and operated an independent online business, overseeing customer relations, sales, and daily operations.
• Matched clients with products tailored to their individual needs, ensuring strong customer satisfaction and repeat business.
• Educated customers through social selling by providing knowledgeable information on vegan and non-toxic products.
• Mentored and supported team members by providing guidance, training, and resources to help them achieve success.
• Demonstrated leadership, organization, and time management skills while balancing multiple responsibilities and deadlines.
• Proficient in social media marketing tools and content creation applications, including photo/video editing and graphic design.

Server - Chickie's and Pete's - EHT, NJ

(2018-08 - 2021-01)

• Delivered exceptional customer service by ensuring timely food and beverage delivery and maintaining a positive guest experience throughout their visit.
• Coordinated efficient table service by prioritizing orders and supporting smooth restaurant operations during peak hours.
• Maintained a clean and organized work area by restocking and resetting sections before, during, and after each shift.
• Demonstrated strong time management and multitasking skills in a fast-paced hospitality environment.
• Applied effective communication and active listening skills to accurately meet customer needs and enhance service quality.

Drink Runner - Laguna Grill and Rum Bar - Brigantine, NJ

(2018-04 - 2018-08)

• Assisted servers by delivering garnished beverages from the bar, answering guest questions and refilling fountain beverages to maintain smooth service.
• Supported bartenders by communicating drink orders clearly and assisting with workflow efficiency during busy shifts.
• Demonstrated strong customer service skills while ensuring guest satisfaction and attention to detail.
• Applied effective time management, organization, and efficiency in a fast-paced restaurant environment.

Host/Server - Sweetwater Marina and Riverdeck - Hammonton, NJ

(2017-08 - 2017-10)

• Greeted and seated guests promptly, ensuring a welcoming and efficient dining experience.
• Accurately took and communicated food and beverage orders in a fast-paced, high-volume environment.
• Delivered food and drinks to tables in a timely manner while maintaining strong attention to detail.
• Restocked and refilled table caddies to ensure smooth service and guest readiness.
• Maintained a clean, organized section and ensured overall guest satisfaction throughout their visit.
• Demonstrated strong time management skills to minimize wait times and improve service efficiency.
• Communicated clearly in a loud, fast-paced environment to accurately understand and fulfill customer needs.

Lifeguard - The Pool at Harrah's Resort - Atlantic City, NJ

(2016-07 - 2017-08)

• Monitored and organized swimmer activity to ensure a safe and controlled pool environment.
• Enforced pool policies and safety regulations in a professional, firm, and respectful manner.
• Managed and maintained proper chemical levels across nine swimming areas multiple times daily to ensure water safety standards.
• Demonstrated strong ability to stay calm and confident in high-pressure and emergency situations.
• Provided emergency care when needed and maintained readiness to respond to aquatic emergencies.

Associate Degree - General Studies - Atlantic Cape Community College (2016-09 - 2018-05)

High School Diploma - Absegami High School (2012-09 - 2016-06)