Carmen Briscoe

Business-minded healthcare advocate and retired Program Manager with an MBA along with academic training in speech pathology and behavior analysis Experienced in leading complex programs, improving stakeholder communication, and applying analytical and behavioral frameworks to support healthcare outcomes, advocacy initiatives, and organizational effectiveness.

Senior Program Manager at iWorks Corporation (2024-10 – 2025-10)

Supported DoD, Defense Information System for Security (DISS), with PI Planning sessions facilitating alignment, planning, and collaboration among teams.

• Managed the project management life cycle, including designing and driving project plans.
• Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
• Utilized Agile project management techniques to deliver projects efficiently within budget and on schedule.
• Provide regular communication regarding project status, budget, risks, and delivery quality.
• Developed and implemented project management frameworks to enhance operational efficiency.
• Led cross-functional teams to deliver complex programs on time and within budget.
• Streamlined processes through data-driven decision-making and continuous improvement initiatives.

Senior Program Manager at OLH, on-site USDA (2024-04 – 2024-09)

Supported moderate projects and programs by providing strategic directions to projects, peers, and government project managers.

• Collaborated with client and program team to define project objectives, scope, and deliverables. Developed project plans, and timelines, ensuring projects stay on track and within scope.
• Communicated project status, risks, and issues to stakeholders and senior management.
• Managed business process modeling efforts to map out processes, improve communications and efficiency, align operations, assess risks, and identify areas for continuous improvement.
• Coached and mentored staff to accomplish tasks goals and ensure compliance with federal regulations and security.
• Mentored junior program managers, fostering professional development and knowledge sharing.
• Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.
• Established key performance indicators to track project success and drive accountability across teams.

Senior Program Manager at Idexcel, on-site Amtrak (2023-08 – 2024-03)

• Developed and implemented project plans, schedules, and budgets consistent with operational and stakeholder's needs.
• Led cross-functional teams to deliver complex programs on time and within budget.
• Developed and maintained required project management artifacts in accordance with Amtrak Project Management standards and applicable regulations.
• Analyzed project risks and developed mitigation strategies to ensure successful outcomes.
• Streamlined processes through data-driven decision-making and continuous improvement initiatives.

Contractor Community Support Staff (part-time) at Life Enhancement Services (2023-04 – 2023-10)

Provide resource coordination and life skills mentoring to children, youth, and adults diagnosed with and/or impacted with various mental/behavioral health illnesses using community support interventions by:

• Navigating clients and their caregivers to other health services and social service programs to assist with employment, health insurance, education/job training, and housing/residential placement.
• Arranging client and caregiver activities through psycho-educational/life-coaching methods to aid with any daily living needs.
• Documenting client notes and assisting staff with client engagement activities.
• Participating in routine social service training, team staff meetings, outreach activities, and core health agency events.
• Worked well in a team setting, providing support and guidance.

Senior Management Consultant at R3 Government Solutions (2022-06 – 2023-02)

• Coordinated the development for completion of all required documentation to modify or replace the HR Position Management System.
• Conducted reviews of existing programs and recommended upgrades to new or existing system based on analysis of findings.
• Developed and maintained client relationships and interviewed key personnel to obtain an understanding of the Federal Emergency Management Agency, human resource systems.
• Facilitated focus groups and requirement meetings, coordinated with cross divisional team, customer and all stakeholders delivering presentations based on outcome.
• Developed strategic frameworks for client engagements, aligning objectives with organizational goals.

Senior Program Manager at Creative Solutions (2020-11 – 2021-09)

• Lead internal project meetings to provide updates to stakeholders on progress against critical paths and milestones, key operational and financial measures, and risk assessments.
• Planned and directed the work of project teams and cross-functional support teams, acting as the main point of contact for internal teams and project stakeholders.
• Established and managed the project budget to achieve projected financial objectives, tracking costs, analyzing, and resolving budget shortfalls.
• Coordinated resource allocation across multiple projects, optimizing team performance and productivity.
• Established key performance indicators to track project success and drive accountability across teams.

Senior IT Project Manager at Dynamic-Pro Inc. on-site WMATA (2018-08 – 2019-08)

• Managed client relationships and communication among various stakeholders' agency-wide to plan, prioritize, and assess the readiness of capital projects for fiscal year funding.
• Provided consulting services to departments in the areas of strategic planning and implementation and organizational interventions.
• Ensured projects and programs were proceeding according to scope, schedule, budget, and quality standards.
• Tracked implementation process, seeing through action items, identifying solutions to barriers and escalating risks as appropriate.
• Led cross-functional teams to deliver IT projects on time and within budget.
• Developed project plans, timelines, and resource allocation strategies for multiple initiatives.

Senior Program Manager at Governmentcio (2017-02 – 2017-11)

• Directed team in providing functional planning, technical support, and Software Quality Assurance testing for the eHealth enhancement project to help Veteran Affairs reach its initiatives.
• Successfully deployed and implemented Veteran Health Information Exchange and Virtual Lifetime Electronic Records.
• Managed client projects from concept to launch while monitoring project resource allocation, hours and burn reports and provide on-going project budget, status, and risk management reports to clients.
• Managed project timelines and communicated with management staff and clients to ensure project progress satisfactorily.
• Prepared manpower staffing plans, including skill and labor mix, to support contract operations.
• Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
• Managed cross-functional teams to deliver high-quality products within scope and budget constraints.

Program Manager at Technatomy Corporation (2012-10 – 2016-11)

• Effectively planned and delegated daily tasks, evaluated team and individual performance, and participated in award and recognition recommendations.
• Directed teams on the Health Data Interoperability Program, created metrics, defined objectives, and created a dashboard for data sharing between departments.
• Delivered comprehensive joint program, project, and technical management on DoD/VA delivery of health, benefit, and personnel info exchange capabilities.
• Supported development and launch of Veteran Affair Health Connect Exchange gateway tool to facilitate exchange of patient data between VA hospitals and healthcare partners.
• Led cross-functional teams to develop and implement strategic program initiatives.

Senior Program Manager at Whitney, Bradley, Brown, Inc. (2010-06 – 2012-09)

• Provide all project management services for the implementation, including project planning, resource planning and management, communication plan, risk analysis, securing of support needed from other departments and project budgeting.
• Led a team of software developers working on My HealtheVet web Redesign project which allowed for the use of new, open-source frameworks and tools to re-architect the current MHV technology platform.
• Supported the successful completion of large-scale enterprise to enterprise Identity and Access Management Solutions in support of Veteran Affairs initiative to modernize the current Vista Electronic Health Record system.
• Participated in requirements gathering, design system integrations, overseeing development, deploying, testing, operating, and maintenance in support of Directory of Identity and Access.
• Led cross-functional teams to deliver complex projects on time and within budget.
• Developed project plans, timelines, and resource allocation strategies to enhance operational efficiency.

Program Manager at Endless Solutions on-site Amtrak (2008-02 – 2009-12)

• Delivered presentations to communicate project portfolio summary meetings, monitored project schedules, and created documentation.

EDUCATION

MBA

Strayer University, College Park, MD

BA

University of Maryland University College, College Park, MD

Post-Baccalaureate Certificate | Speech-Language Pathology

University of The District of Columbia (UDC), DC

Credits Completed: 72

CERTIFICATIONS

• Autism Specialist Certification, IBCCES May 2026
• 40-Hour RBT Training, Behavior webinars, 2023
• Certified Scrum Master (CSM), Scrum Alliance, 2013
• Project Management Professional Coursework, Prince George's Community College
• Business Information Technology Management, Prince George's Community College