Carmen Longhurst

Bilingual Integrated Business major at the University of Central Florida with 3 years of customer service experience in a fast-paced, high-volume environment. Proven ability to manage customer interactions with efficiency and professionalism, ensuring accuracy and satisfaction. Skilled in team coordination, time management, and training. Advanced technical skills with Microsoft Applications and simulation experience.

Chick-fil-A – Winter Springs, FL June 2023 – Present

Team Lead

• Manage orders at the front counter and drive-through, ensuring accuracy and speed
• Guided team operations by setting clear goals, expectations, and priorities
• Schedule and deliver catering orders, demonstrating management skills
• Answer phone calls promptly and professionally, addressing inquiries and taking accurate orders
• Foster a welcoming experience for guests, providing exceptional customer care

Klassy – Orlando, Fl June 2025 – August 2025

Social Media Marketing Internship

• Researched trends and developed a presentation for an upcoming product drop
• Edited and maintained spreadsheets tracking influencer performance and analytics
• Created engaging social media content to boost brand visibility and audience engagement
• Assisted behind the scenes during photoshoots and took detailed notes for the designer during clothing fittings to capture feedback and adjustments

University of Central Florida, Orlando, FL

Bachelor of Science in Business Administration, Integrated Business

Estimated Graduation Date: May 2027

GPA: 3.268