Katelynn Schnack

Detail-oriented and customer-focused professional. Proven ability to manage high volumes of client and patient interactions while maintaining accuracy, confidentiality, and exceptional service. I am skilled in administrative support, documentation, scheduling, insurance processing, and computer-based systems. Known for reliability, adaptability, and building trust with patients, clients, and team members in fast-paced environments.

Personal Lines Insurance Account Manager - Porter Insurance Agency - Eldridge, IA

(2024-01)

• Prepared and presented account status reports and renewal documentation.
• Negotiated policy renewals, coverage terms, and agreements to meet client and business objectives
• Processed billing, payments, claims support, coverage analysis, and policy changes through completion
• Managed policy expirations, renewals, cancellations, and remarketing activities

Radiology Unit Secretary - MERCYONE - Clinton, IA

(2022-01 - 2024-12)

• Familiar with radiology terminology and imaging modalities.
• Processed physician orders and ensured completeness/accuracy
• Coordinated STAT, routine, and outpatient exams
• Supported radiologists and technologists with workflow needs

Claims Coordinator - VSPEC - Cedar Rapids, IA

(2020-01 - 2022-12)

• Coordinated end-to-end insurance claims from intake through resolution
• Reviewed claims for accuracy, completeness, and policy compliance
• Ensured adherence to internal procedures and regulatory guidelines

Associates in Applied Science - Radiologic Technology - NORTHEAST IOWA COMMUNITY COLLEGE (2017-01 - 2020-12)