Katelynn Schnack
Detail-oriented and customer-focused professional
About
Detail-oriented and customer-focused professional. Proven ability to manage high volumes of client and patient interactions while maintaining accuracy, confidentiality, and exceptional service. I am skilled in administrative support, documentation, scheduling, insurance processing, and computer-based systems. Known for reliability, adaptability, and building trust with patients, clients, and team members in fast-paced environments.
Experience
Personal Lines Insurance Account Manager - Porter Insurance Agency - Eldridge, IA
(2024-01)
- Prepared and presented account status reports and renewal documentation.
- Negotiated policy renewals, coverage terms, and agreements to meet client and business objectives
- Processed billing, payments, claims support, coverage analysis, and policy changes through completion
- Managed policy expirations, renewals, cancellations, and remarketing activities
Radiology Unit Secretary - MERCYONE - Clinton, IA
(2022-01 - 2024-12)
- Familiar with radiology terminology and imaging modalities.
- Processed physician orders and ensured completeness/accuracy
- Coordinated STAT, routine, and outpatient exams
- Supported radiologists and technologists with workflow needs
Claims Coordinator - VSPEC - Cedar Rapids, IA
(2020-01 - 2022-12)
- Coordinated end-to-end insurance claims from intake through resolution
- Reviewed claims for accuracy, completeness, and policy compliance
- Ensured adherence to internal procedures and regulatory guidelines
Education
Associates in Applied Science - Radiologic Technology - NORTHEAST IOWA COMMUNITY COLLEGE (2017-01 - 2020-12)
