Carol Pope

Supply chain professional with over 13 years of experience in materials management and procurement. Adept at fostering supplier relationships and collaborating with cross-functional teams to ensure on-time material delivery. Recognized for strong problem-solving abilities and a proved track record in driving continuous improvement initiatives.

Supply Chain Planner at ICON (2025-08 – 2026-01)

Coordinated manufacturing work orders and material supply requirements for production operations.

• Coordinate and release manufacturing work orders to the production floor, ensuring adherence to production timelines.
• Communicate material supply requirements to Supply Chain and Manufacturing teams to support the production plan.
• Participate in regular planning discussions with the Technology Operations leadership team.
• Report and address potential inventory discrepancies and work with the Inventory Control team to implement corrective actions.
• Drive discussions on risk, planning sensitivity analyses, and align on strategic decisions.
• Work to minimize excess and obsolete inventory while ensuring material availability for production and field operations.

Materials Project Manager at Applied Materials (2022-07 – 2025-04)

Managed outsourced production of semiconductor manufacturing components and resolved material shortages.

• Managed the outsourced production of gas panel and robot modules for semiconductor manufacturing system builds.
• Collaborated with engineering, logistics, and manufacturing teams to resolve material shortages and maintain build schedule.
• Monitored supplier performance metrics, verified invoice accuracy, and facilitated payment approvals.
• Provided weekly system status updates to the executive team.
• Worked jointly with manufacturing and finance to resolve billing issues and mitigate aged on hand inventory.

Buyer at Applied Materials (2020-06 – 2022-07)

Managed RFQs and procurement of materials and services aligned with MRP requirements.

• Managed RFQs, procured materials and services in alignment with MRP requirements.
• Collaborated with suppliers to ensure on-time delivery for manufacturing operations and escalated issues to management to address urgent material shortages.
• Attended daily production status meetings to provide delivery commit dates.
• Coordinated with engineering teams to ensure compliance with quality standards.
• Verified goods receipt and authorized supplier payments

Order Management Lead at Applied Materials (2017-08 – 2020-04)

Led order management team and conducted RMA improvement project reducing backlog by $1.12 million.

• Provided expedited parts to support Field Service on-site customer repairs.
• Led a team of ten global contact center representatives.
• Interfaced with finance, logistics, and suppliers to resolve billing issues.
• Responsible for the RMA improvement project, successfully reduced backlog from $1.2 million to $80,000 within 8 months.
• Managed call center dashboard communication of KPIs, important deadlines and events.

Production Control Planner at Applied Materials (2012-05 – 2017-08)

Conducted shortage analysis and managed work order releases for various business units.

• Conducted pre-shortage analysis and managed work order release for various business units.
• Provided daily status/commit dates of material shortages to manufacturing team.
• Facilitated weekly reviews of engineering change orders and shipment schedules with project management.
• Managed job costs and variances to comply with finance guidelines.

Bachelor of Arts (B.A.) in Business Administration – St. Edward's University