Carol West

To obtain a position in Customer Service.

Special Education Paraprofessional at Woodridge Elementary School (2025-03 – Present)

• Teach first through fifth grade Special Education students in Reading, Phonics, English Language Arts, and Math.
• Help support educational, emotional, and re-direct misbehavior with coping strategies to keep a constructive learning environment.
• Teach and complete progress monitoring of students with an individual educational plan (IEP).

Ambi Robotic Operator at Pitney Bowes (2021-08 – 2024-10)

• Operate two Ambi Robots that process 350 packages an hour.
• Prepare over 250 packages by hand, sorting an hour to fill bags for outbound delivery and pickup daily.
• Assist and train inexperienced staff when needed in the preparation and scanning process of packages that must go out to the consumers.

Caregiver Support Tech at Cobb County DFCS (2020-02 – 2021-08)

• Attend recruitment events and engage prospective caregivers at the event.
• Collect inquiries from the recruitment event and enter client data into the agency’s system within 72 hours.
• Make contact to clients for follow-up, link to resources, and invite them to an information session, drug screening, DNA testing, and criminal background check scheduling.

Social Service Case Manager at Clayton County DFCS (2014-05 – 2019-10)

• Performed case management for Resource Development (Caregiver Recruit & Retention Unit), Kinship, Interstate Compact on the Placement of Children, General assistance, Child Protective Services, Family Support Services, and Family preservation cases.
• Assisted clients with questions and complaints related to foster care invoices, placement of foster, adoptive, or kinship children.
• In rotation for on-call placement of children.
• Taught Impact classes to potential foster, adopt, kinship, and Interstate Compact on the Placement of Children families.
• Wrote home studies for foster, adoption, kinship, and Interstate Placement of Children.
• Scheduled and facilitated family team meetings for foster care, family support, and investigations units.
• Interim Supervisor for Resource Development (Caregiver Recruitment and Retention Unit).
• Revise, approve, and write home studies for potential foster, adoptive, kinship, and Interstate Compact Placement of Children.
• Manage the adoption and Relative Care team staff along with Resource Development unit.

Social Service Case Manager/ Family Team Meeting Coordinator at Coweta DFCS (2012-09 – 2014-05)

Social Services Case Manager at Gwinnett County DFCS (2006-11 – 2008-12)

Substitute Teacher at Dekalb County Schools (2003-10 – 2008-10)

Operations Representative at Staff mark Staffing (2002-01 – 2012-09)

• Managed extensive day-to-day calls, returning fax and email correspondence and scheduling deadlines for internal corporate clients and external constituency to ensure customer satisfaction.
• Floor lead assisting workers processing IRS Tax returns and payments, review, batch, and abstract/extraction of IRS Taxes for Bank of America through Staff mark.

Certificate in Georgia Work Ready

Bachelor in Social Work; Minor: Sociology – Jacksonville State University

Associate of Science in Business Administration – Chattahoochee Valley State