Carolann Buzzard

I have over 45 years of experience in the customer service field. Working for my family's business and at times managing over 100 + employees at times. I have spent the majority of the last 25 years working in call centers as an Enrollment Rep. as well as a Qualifying specialist. As well as Managing different operations in different fields of work.

Property Manager at Public Storage (2022-06 – 2023-09)

• Opening
• Closing
• Banking
• Daily, Monthly and Collections calls
• Interviewing new hires
• Inventory
• Ordering supplies and merchandise
• Sales
• Monthly meetings & filing all end of month paperwork
• Monthly auctions
• Daily lock checks of 645 units

Head of Inside Lawn & Garden / Customer Service Representative at Lowe's (2018-10 – 2022-05)

• I work hands on with customers all day. With everything from helping to find what they are looking for to general everyday questions.
• I build and decorate all displays in the garden and seasonal areas.
• I assist in the outside garden when needed.
• I am responsible for selling, stocking, restocking and keeping inventory of my department.
• As well as keeping it clean, organized and presentable.

Qualifying Specialist at University Of Phoenix (2012-02 – 2016-04)

• I helped students find the career path that was right for them.
• I assisted them with financial aid, grants and scholarships.
• Part of my job was to encourage students to return to school and help reassure them of any worries they may have.
• I was responsible for attending training seminars.
• Also receives service rewards for perfect attendance and customer service.

TDR Tester at Professional Employment Solutions (2011-01 – 2011-09)

I worked at both the Phoenix and Deer Valley locations of John C. Lincoln Hospital.

• I assisted in converting the hospital's paper charts to the electronic Epic System.
• I was responsible for installing the new program onto all computers throughout both hospital locations. As well as verify compatibility between printers and computers that were running new Epic Systems.
• HIPPA certified

Human Resource Representative at RCS INC. (2001-04 – 2011-12)

• I was responsible for possessing all the hiring paperwork.
• I verified insurance coverage, scheduled drug testing and managed time sheets, Banking, Money Counting,Ticket Sales Managing daily office duties.

High School Diploma – Weld County (1985)