Carolina Serrano Ruelas

Bilingual customer service and administrative professional with experience supporting customer inquiries, coordinating schedules, maintaining accurate records, and communicating by phone and email. Skilled at resolving problems, building professional relationships, organizing competing priorities, and using Microsoft Office tools. Seeking a remote customer service or insurance account representative opportunity with a State Farm agency.

Warehouse Associate / Customer Service - Home Depot RLC - Phoenix, AZ

(2017-09)

• Coordinated inbound and outbound schedules while supporting service and operational needs across distribution teams and stores.
• Maintained accurate inventory and shipment records, reviewed documentation, and addressed discrepancies to support timely resolution.
• Built working relationships with internal departments and vendors to resolve issues and maintain service quality.
• Trained and coached new team members on processes, accuracy, and daily responsibilities.

Package Handler - OnTrac - Phoenix, AZ

(2016-12 - 2017-04)

• Processed and scanned shipments accurately in a fast-paced, deadline-driven environment.

Warehouse Associate - Amazon - Phoenix, AZ

(2016-10 - 2016-12)

• Responded to inquiries and handled phone, email, and in-person communications as part of assigned duties.
• Entered and verified information in computer systems and maintained accurate item records.

Retail Clerk - Clothing Co. - Phoenix, AZ

(2016-01 - 2016-09)

• Used computerized systems to verify merchandise, maintain records, and support daily retail operations.

Administrative Assistant - Rick Pools, Inc. - Riverside, CA

(2015-01 - 2015-11)

• Communicated with customers, contractors, sales staff, and city offices by phone and email regarding project needs and updates.
• Scheduled subcontractors, sales appointments, and vendor pickups to keep projects organized and on track.
• Prepared invoices and maintained up-to-date customer and project files.
• Coordinated permit-related correspondence and followed up on administrative requests.

High School Diploma - Victor Valley Adult School (2012)