Caroline Torres

Fraud analyst with banking experience in alert triage, merchant risk assessment, and large-scale transaction review. Skilled at using Excel to turn thousands of rows of data into actionable fraud reports. Building cybersecurity skills through CompTIA Security+ and hands-on job simulations.

Fraud Analyst - First National Bank of Texas - Killeen, TX | On-Site

(2025-01 - 2025-08)

• Reviewed 50+ daily fraud alerts across Pulse, Intercept, Lockdown, and Mastercard platforms, evaluating transaction activity against customer spending patterns and account history to classify alerts as fraud, legitimate activity, or inconclusive.
• Investigated suspicious transactions and contacted customers to verify identities and determine whether flagged activity was fraudulent.
• Assessed the fraud risk of merchants and transactions daily, using independent judgment to determine the likelihood of fraud and whether merchants should be approved.
• Aggregated and normalized large-scale merchant datasets containing thousands of rows of transaction activity, synthesizing complex data points into streamlined daily intelligence summaries for leadership.
• Presented findings to leadership and team to support temporary merchant blocks pending customer verification and informing fraud prevention decisions.

Test Administrator - Pearson VUE - Wichita, KS | On-Site

(2023-01 - 2023-07)

• Verified candidate identities, documented incidents, and used testing software to help resolve technical issues.

Administrative Assistant - Acquit Investigations - Houston, TX | Remote

(2022-02 - 2022-08)

• Reviewed case documents and tracked investigation progress, supporting accurate records and adherence to established procedures.
• Managed confidential client information across electronic and physical records, following established security, compliance, and confidentiality policies.

Bachelor’s degree - psychology - Wichita State University