Carri Patraca

Organized and customer-focused administrative professional with experience in patient access, office management, and customer service. Proven ability to manage scheduling, handle sensitive information with discretion, and deliver compassionate, efficient support in fast-paced environments. Skilled in EMR systems, Microsoft Excel, and front-office operations with a strong commitment to service excellence.

Patient Access Specialist at Crossroads Treatment Center (2025-04 – Present)

Answer high-volume incoming and outgoing calls while providing compassionate, professional patient support and managing scheduling using multiple EMR systems.

• Answer high-volume incoming and outgoing calls while providing compassionate, professional patient support
• Schedule and reschedule patient appointments using multiple EMR systems with accuracy and attention to detail
• Respond promptly to patient inquiries and provide program-specific information
• Demonstrate strong customer service and active listening to ensure positive patient experiences
• Maintain confidentiality and always comply with privacy standards

Office Manager at JB Tire (2019-10 – 2022-04)

Managed daily office operations, including scheduling, clerical support, customer communication, and financial records management.

• Managed daily office operations, including scheduling, clerical support, and customer communication
• Handled sensitive employee and company records with strict confidentiality and professionalism
• Processed payments, maintained financial records, and reconciled accounts payable/receivable
• Provided phone and in-person customer service, resolving concerns efficiently and professionally
• Conducted inventory management and ordered office supplies to support uninterrupted operations

Customer Service Representative at Big Boys Detailing (2018-10 – 2019-12)

Delivered exceptional customer service by addressing questions, concerns, and service needs with strong product knowledge and conflict resolution skills.

• Delivered exceptional customer service by addressing questions, concerns, and service needs promptly
• Built strong product knowledge to provide accurate information and tailored recommendations
• Resolved customer complaints using problem-solving and conflict resolution skills
• Maintained a professional, positive attitude in a fast-paced, customer-facing environment
• Collaborated with team members to ensure consistent service quality

Professional CPC-A in Medical Coding and Billing – Medcerts Training and Certifications (2026-03)

Bachelor of Arts in Business Administration – Strayer University (2024-12)

Associate of Arts in Business Administration – Strayer University (2022-12)

Certification in HMR Certification – Saylor University (2025-05)

High School Diploma – Travelers Rest High School (2004 – 2008)

GED – United Ministries (2008)