Cassandra B

Handle parcel set ups Work the window at the Post Office Handle revenue with retail products within the post office

Sales & Service / Distribution Associate/ Window Clerk - United States Postal Service

(2026-04)

• Handle parcel set ups
• Work the window at the Post Office
• Handle revenue with retail products within the post office
• Scan packages and mail
• Conduct great customer service
• Tend to the customer needs

Front desk receptionist - Allied Universal Inc

(2025-11)

• Greet customers and direct public when needed
• Conducted hourly patrol interior, and exterior
• Watch cameras/CCTV
• Document in the BUILDING logbook every hour the condition of the building
• Conduct the reports when accidents or incident occurred
• Answer phone lines and directed the coal to the proper extension
• Granted access IDs and badges to proper personnel

State Court Officer/ Administrator - State of Delaware - Delaware

(2025-06 - 2025-08)

• Handle confidential legal and administrative paperwork with discretion and adherence to court policies
• Maintained courtroom order and decorum during proceedings, ensuring the safety of judges, staff, jurors, and the public
• Assisted in coordinating daily court calendars, verifying schedules, and notifying participants of case times and locations
• Supported court staff by filing records, retrieving case documents, and distributing official correspondence
• Provided clear communication between judges, attorneys, and law enforcement to ensure efficient courtroom operations
• Utilized computer systems to update case statuses, manage visitor logs, and track evidence or exhibits

Child Care Worker (Mommy and Child Shelter Facility) - SCO Family Services

(2024-07 - 2025-05)

• Manage each and familiarize family needs
• Supervise and support children in daily activities, ensuring safety and engagement
• Develop and implement educational and recreational programs tailored to individual needs
• Communicate effectively with staff and families to address concerns and enhance care
• Maintain a clean and organized environment to promote health and safety
• Collaborate with multidisciplinary teams to support overall child development

Child Care Counselor (NSD Juvenile Facility) - Abbott House - Irvington, NYC

(2024-01 - 2024-05)

• Monitored and supported youth to ensure safety, appropriate behavior, and adhere to facility rules
• Coordinated transportation and accompanied residents to court appointments and other mandated destinations
• Completed detailed intake documentation, progress notes, and incidents reports in compliance with program policies
• Facilitated daily routines, including meal preparation and personal care assistance

School Safety Agent at HillCrest High School - New York City Police Department - New York

(2022-04 - 2024-01)

• Monitored school grounds and entry points to ensure a safe and secure environment for students, staff, and visitors
• Conducted daily security screenings and safety checks to prevent weapons or prohibited items from entering the facility
• Responded promptly to incidents, De-escalated conflicts, and provided crisis intervention when needed
• Documented detailed incident reports and maintained accurate safety and behavioral logs in compliance with NYPD and DOE protocols

City Seasonal Aide - New York Parks & Recreation - New York

(2021-05 - 2021-09)

• Engaged with community members and coworkers to maintain a welcoming and safe public environment
• Assisted in coordinating park activities and community events while providing guidance and support to visitors
• Monitored assigned facilities to ensure cleanliness, safety, and compliance with city regulations
• Supported department goals by communicating goals by communicating effectively with supervisors and collaborating with team members to resolve issues promptly

Certification - Phlebotomy Technician - Genesis Medical Training Center

High School Diploma - Brooklyn School For Music and Theatre