An accomplished technology leader excelling in managing complex technical environments and successfully implementing global projects in support of growing operations in large enter
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An accomplished technology leader excelling in managing complex technical environments and successfully implementing global projects in support of growing operations in large entertainment and industry leaders. Built, developed, and lead high-performance technical teams, effectively managing resources remotely and on-site across multiple geographical regions. Leveraged business experience, technical expertise, financial, and legal background to transform technology needs into leading edge solutions and develop business plans that enable achievement of short, mid-range, and long-term objectives.
Over 20+ years of professional work experience with 10 years in IT consulting working in technical, management, business development, operations, and delivery capacities. Extensive experience with Managed Service Contracts and IT Projects including support of Global IT Infrastructure, Service Management, Data Migration, Data Integration, Data Warehouse, Help Desk, Disaster Recovery, Network, Cloud, Telephony, Unified Communications, Agile, PMP, ITIL V3, SCRUM, AIOPs and multiple Automation Initiatives. Technical background and proven success implementing Security Roadmap.
Ability to provide leadership around the shaping of approaches to client needs and proposal development. Experienced in mapping solutions to a client business case and return on investment metrics. Continued year over year 30% budget reduction.
Strong history in program management of engagements through to completion. Led as well as managed project teams of up to three hundred individuals and multi-million-dollar projects and annual budgets.
Senior Director - Sony - Culver City, CA
(2017-01)
Data Center Services and Service Management. Responsible for Sony GISC data center operations including Service Management and Data Center Service teams, managed service vendors, infrastructure budgets, fiscal year planning and contracts, and related projects. Led multiple global workstreams responsible for engineering, architecture, and operation of multiple server and compute environments on-prem and cloud, storage, database, backup, SaaS, and in-house applications.
Developed key KPI and SLA reporting and metrics to maintain customer service and business leadership expectations, conducted voice of the customer reporting within multiple Sony business units – Electronics, Music, Pictures, and Corporate Units. Led multiple global projects to consolidate ITSM tools implement Cloud PaaS and SaaS solutions in AWS and Azure. Continue to lead efforts to implement AIOPs globally to reduce incidents, consolidate global processes, implement global governance, improve ticket resolution KPIs, continually reduce budget 30% year over year, automate and innovate while increasing uptime and implement Kaizen improved service support globally.
Program Manager - Toyota (TFS) - Torrance, CA
(2014-03 - 2017-01)
Technical Data Migration, Release, and Implementation Lead. Technical workstream lead responsible for managing, coordinating, and executing enterprise migration and integration project to replace and consolidate existing Retail, Inventory, and Lease Applications. Managed environment roadmap, develop and monitor program strategy, KPIs, program reporting, schedule, scope, and execution plan.
Coordinate dependencies and agile project activities of multiple vendors, Cross Functional teams, Enterprise Management team, QA team, Impacted Systems, Remediated Applications, Business Readiness, and Risk and Control team. Helped to develop Program Charter, Integrated Project Plans, Program Budget, SDLC, Scope, Technical and Business Requirements, Integration Interfaces, and corresponding contract documents. Responsible for implementing program Risk and Issue reporting application, critical path identification and mitigation process, and escalation reporting.
Certify performance against finalized SLAs on confirmed production-like hardware and configuration which includes both isolated activities within impacted systems as well as consolidated activities. Led program release and cutover team on
PMO Technical Data Migration and Integration Lead - Los Angeles Community College District (LACCD) - Los Angeles, CA
(2013-06 - 2014-03)
AECOM/GAFCON.
Lead and Architect leading an IT Implementation and Multiphase Project that includes the following streams - Cloud, CostPoint Upgrade, Proliance Migration and Integration, Data Quality - Cleansing, Mapping, Conversion, and Remediation, Risk Register, Enterprise SharePoint Environment, Reports and Dashboards, Data Warehouse, Web Applications, and Service Management (ITSM). Manage a team of business and technical staff that incorporates new technical approaches and improves key business processes using system development methodology, RAD, ITIL, and SDLC processes. Create and maintain the overall project plan including technical architecture, schedules, issues, risks, assumptions, financials, budgets, vendor relationship, change orders, resources, and deliverables.
Clearly communicate and present with all levels of stakeholders and team members. Managed the team including dedicated team members as well as matrix managed team members; effectively manage employees, contractors, vendors, and consultants. Recommend best practices, efficient processes, utilize performance measurements (KPIs) and tools to manage, measure, and improve Project Management;
Corporate Projects PM Lead - Warner Bros.
(2008-10 - 2013-04)
MIS Application Development Maintenance, Integrated Services, and Infrastructure Management PM lead for all integration streams and optimization responsible for facilitating inputs and design decisions as well as overall project planning and management. Collaborated with several cross functional teams to ensure that all global technical designs, Data Center migrations, PeopleSoft and SAP implementations, Cloud development projects, Security Architecture portfolio, Service Level Agreements, Capacity Management Reporting, deliverables, invoicing, Enterprise level processes and procedures accurately reflected the solution and service model. Developed and managed TCO and base case for project financials.
Levels, SDLC, ITIL V3 standards, business process models, LEAN projects, and work performance measurements were reported on via weekly and monthly dashboards, interactive web portal, and Executive and Management Steering Committee meetings, maintained and continually improved. Worked directly with WBEI, Verizon, and Capgemini Senior Management. Managed effort with Verizon and WBEI teams to implement Verizon Security Services and integrate improvements to Verizon Network
MIS Tech Support – Engineering and Architecture Director - Warner Bros.
(2006-04 - 2008-10)
Led department of systems engineers, administrators, architects, and managers supporting Windows, Exchange, UNIX, Linux, OS software, security, and application technologies. Standardized HP Wintel, Sun, and IBM server installs, monitoring, performance tuning, capacity planning, backup, SAN, HA, clustering, replication, and recovery processes to improve overall system stability. Supported software procurement and budgeting of multimillion dollar contracts and licenses for MIS.
Client relationships for many groups within Warner Bros.
Services - WHE, HR, PAYROLL, GBSI, CP, TV, B2B, SaaS, International TV, and Studio Facilities, Technical Services - PMO, PCS, Telecom, Networking, Security, Change Management, and Operations.
MIS Tech Support Database Director - Warner Bros.
(2001-12 - 2006-04)
Managed 20+ DBAs that supported diverse database, application, and platform specific technologies – Oracle, SQL Server, DB2, Teradata, and Sybase.
