Carolyn Tran

Patient-focused professional with 8+ years of experience in high-volume, people-centered environments and current hospital volunteer experience. Proven ability to support individuals under stress, maintain strict hygiene and safety standards, communicate clearly, and work efficiently in fast-paced settings. Seeking entry-level medical or healthcare support roles.

Greeter at Towne Park (2026-03 – Present)

• Screen and verify visitors in accordance with hospital access policies
• Issue visitor wristbands and maintain accurate entry records
• Escort visitors to patient rooms using secured badge access
• Provide clear directions throughout hospital departments and units
• Enforce visitor capacity limits to prioritize patient care and safety
• Collaborate with security personnel to manage waiting room flow and compliance
• Redirect visitors to appropriate hospital areas when necessary

Volunteer - Patient Experience at UCI Health (2025-07 – 2026-03)

• Support patients, families, and visitors by providing clear directions, comfort, and non-clinical assistance in a hospital setting
• Maintain patient privacy and confidentiality in accordance with HIPAA standards
• Assist patients with navigation and logistical needs to reduce stress and improve overall experience
• Communicate professionally with clinical staff, volunteers, and patients to ensure smooth patient flow
• Model empathy, professionalism, and patient-centered care at all times

Caterer at Catering by Mix Mix (2025-10 – Present)

• Delivered time-sensitive services in fast-paced environments while maintaining accuracy, safety, and quality standards
• Followed strict sanitation, hygiene, and food safety protocols comparable to infection-control practices
• Coordinated with team members to ensure efficient workflow and timely service execution
• Managed multiple tasks simultaneously while remaining calm and detail-oriented
• Addressed guest concerns promptly to ensure satisfaction and reduce discomfort

Server at The Vox Kitchen (2022-07 – 2025-03)

• Provided attentive, needs-based service to diverse populations in high-stress environments
• Practiced active listening to understand preferences, restrictions, and concerns
• Maintained composure and professionalism during peak hours and high-pressure situations
• Ensured cleanliness, organization, and adherence to safety standards
• Communicated clearly with team members to ensure accurate and timely service

Esthetician License – Golden West College (2023-08 – 2023-12)