Cassondra Hidey

SHRM-CP certified professional with 17+ years of experience in training and development, employee coaching, team leadership, performance management, and relationship building. Experienced in developing structured training programs, coaching individuals based on their needs, evaluating performance, and providing additional support to improve results. Led teams of 50+ employees and trained and supported the development of 100+ employees annually.

Skilled at identifying individual needs, adapting communication and coaching approaches, and helping people work through barriers to improve performance. Build strong relationships through clear communication, consistent follow-up, and an individualized approach.

National Admissions Advisor at Perdoceo Education Corporation (2024-01 – Present)

• Assess student goals, needs, and readiness and guide prospective students through technology, enrollment expectations, and preparation for academic success.
• Adapt communication based on each student's confidence, technology skills, needs, and readiness.
• Build relationships with prospective students by listening to their needs, answering questions, and providing consistent follow-up.
• Help students overcome technology and enrollment barriers by breaking down steps and walking them through the process.
• Collaborate with a 10-person admissions team and internal partners to answer questions, resolve issues, and provide support when needed.
• Use Salesforce CRM to document student interactions, manage follow-up activities, and track prospective students through the enrollment process.
• Manage a high-volume student pipeline, completing at least 150 outbound calls daily while meeting documentation, follow-up, compliance, and performance requirements.

General Manager | Human Resources & Operations at Burgers and Beers (2020-04 – 2025-02)

• Designed and implemented a two-week employee training program that included job shadowing and a competency exam, training 100+ employees annually.
• Provided additional training and coaching to employees who needed more time to meet performance expectations.
• Coached employees through feedback, performance conversations, recognition, and additional training based on individual needs.
• Conducted performance reviews and worked with employees to address performance concerns and improve results.
• Managed hiring and onboarding for a workforce of 50+ employees, including candidate interviews, selection, new-hire training, and employee development.
• Developed a guest feedback survey and used the results to identify areas for improving customer service, employee performance, and training.
• Reduced payroll costs by approximately 40% during post-COVID staffing challenges while retaining top-performing employees.

Owner/Operator at Fitness 4 You (2008-03 – 2020-01)

• Created individualized programs based on each client's goals, needs, and progress, making changes when needed.
• Met with clients to understand their goals, assess their needs, and determine the best approach for their training.
• Coached thousands of clients over the life of the business, providing guidance, feedback, and accountability to help them reach their goals.
• Monitored client progress and adjusted programs when clients were not achieving the expected results.
• Interviewed, hired, trained, and managed employees to support client needs and day-to-day business operations.
• Worked with thousands of clients over the life of the business.
• Achieved an 85% success rate through individualized programs, coaching, progress reviews, and program adjustments.
• Coached competitive athletes who went on to achieve professional bodybuilding status.

Bachelor of Business Administration in Human Resource Management & Finance – Colorado Technical University