Catalina Echandia

Motivated and people-oriented professional with experience in client communication, relationship management, and problem-solving. I had experienced with Synergy HomeCare, providing attentive and compassionate support while building strong, trust-based relationships. At Wilber & Associates, I developed strong communication and negotiation skills as a debt collector and was later promoted to the workflow team, where I manage declined payments and installment agreements with a focus on accuracy and efficiency.

I hold a degree in Architecture, which has strengthened my creativity, attention to detail, and organizational skills. I enjoy interacting with people, understanding their needs, and creating positive experiences—skills that I am eager to apply in a marketing role. Bilingual in English and Spanish, I am able to connect with diverse audiences and build meaningful relationships.

I am excited to continue growing professionally and contribute to a dynamic marketing team in the Bloomington-Normal community.

Workflow Team / Debt Collector - Wilber & Associates - Bloomington, IL

(2024-01)

• Started as a debt collector, communicating with clients to resolve outstanding balances
• Promoted to the workflow team based on performance and reliability
• Manage declined payments and defaulted installment agreements
• Ensure accuracy and efficiency in financial processing and account updates
• Handle sensitive financial information with professionalism and confidentiality
• Strengthened problem-solving and conflict-resolution skills

Caregiver - Synergy HomeCare - Illinois

(2024-01)

• Provide compassionate in-home care and support to clients
• Assist with daily living activities, ensuring safety and comfort
• Build trusting relationships with clients and families
• Support emotional well-being and companionship
• Maintain a clean, organized, and safe environment

Au Pair / Childcare Provider - Single Family - United States

1 Year

• Provided full-time care for children in a private household
• Planned educational and play-based activities to support development
• Assisted with daily routines, meals, and transportation
• Encouraged positive behavior and emotional growth
• Maintained open communication with parents regarding children's progress

Architectural Designer - Design Department (Architecture) - Colombia

(2018-01 - 2018-12)

• Worked in a design department on architectural projects
• Assisted with planning, design, and project coordination
• Applied creativity and attention to detail in design work
• Collaborated with team members to meet project goals

Bachelor's Degree - Architecture - Universidad Pontifica Bolivariana (2012-01 - 2018-12)

Certificate - English as a Second Language - Kankakee Community Collage (2019-01 - 2020-12)

Certificate - English as a Second Language - Watseka, Illinois (2018-01 - 2019-12)

High School Diploma - Medellin - Colombia (2011-12)