Mag Ramos

Hardworking and motivated professional with experience in management, customer service, warehouse operations, and residential pest-control work. Strong problem-solving, time-management, safety, and organizational skills, with a proven ability to work independently and as part of a team. Experienced in physically demanding field work, including attic access and insulation removal, while maintaining a focus on safe and efficient job completion.

Pest Technician - Terminix

• Perform hands-on pest-control field work in residential properties while following safety procedures and job requirements.
• Enter and work in attic spaces to remove existing insulation using vacuum and blowing equipment.
• Operate equipment carefully and efficiently while maintaining a clean, organized, and safe work area.
• Complete physically demanding tasks requiring lifting, movement, and sustained work in confined and elevated spaces.

Call Center Representative - GEICO - Lakeland, Florida

(2022-12 - 2025-03)

• Monitored call queues and prioritized incoming calls based on urgency and importance.
• Updated systems with customer details, order information, preferences, and billing information.
• Communicated with customers to clarify needs, resolve concerns, and de-escalate difficult interactions.
• Recommended appropriate products and services while delivering fast, friendly, and knowledgeable support.

Manager - McDonald's - Kissimmee, Florida

(2019-08 - 2022-11)

• Oversaw daily operations, employee performance, inventory, customer satisfaction, and quality standards.
• Assigned tasks based on employee strengths and operational needs to maximize team performance.
• Implemented process improvements to increase efficiency and held regular meetings to identify areas for improvement.
• Maintained compliance with company policies, food-safety requirements, and operational procedures.

Warehouse Worker - Lowe's - Kissimmee, Florida

(2018-01 - 2018-09)

• Maintained clean and organized storage areas and followed sanitation and safety procedures.
• Used proper lifting techniques and followed workplace safety practices to help prevent injuries.
• Stacked and stored cargo according to organizational procedures in warehouse and storage areas.

High School Diploma - Poinciana High School (2020-05)