Catherine Belcher

Fast learner Driven to be successful Value being transparent, empathetic, and accountable

Night Shift Manager - B's Hot Chicken - University Place, WA

(2024-06)

• Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
• Managed a team of XX staff members, providing training, coaching, and performance evaluations
• Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
• Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
• Ensured compliance with all health codes, licensing regulations, and labor laws
• Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
• Analyzed financial reports regularly to identify areas for improvement such as reducing overhead costs or increasing revenue streams
• Led a team in achieving an average customer satisfaction rating of XX% through exceptional service delivery
• Developed strong relationships with vendors resulting in cost savings of XX% on food purchases
• Trained staff on proper serving techniques resulting in an increase in upselling opportunities by XX%
• Conducted regular inventory audits to minimize discrepancies and ensure accurate stock levels
• Investigated and resolved any operational issues or equipment malfunctions promptly to minimize downtime
• Created employee recognition programs to boost morale and foster a positive work environment
• Ensured compliance with all food safety regulations through regular inspections and staff training sessions
• Conducted regular meetings with staff to communicate goals, provide feedback, address issues or challenges

Replenishment Specialist - Michaels - Puyallup, WA

(2021-08 - 2024-11)

• Efficiently unloaded and sorted incoming freight shipments, ensuring accurate documentation and timely processing
• Operated forklifts and other material handling equipment to safely transport and store goods in designated warehouse locations
• Collaborated with team members to organize inventory, maintain stock levels, and optimize warehouse layout for maximum efficiency
• Utilized computer systems to generate shipping labels, track inventory levels, and update shipment statuses accurately
• Performed quality checks on received products to identify any damages or discrepancies, promptly reporting findings to supervisors
• Implemented safety protocols and best practices to minimize workplace accidents and injuries
• Maintained cleanliness of the warehouse by regularly sweeping floors, organizing shelves, and disposing of packaging materials properly
• Contributed ideas for process improvements that enhanced productivity while maintaining high standards of accuracy in order fulfillment operations
• Assisted in the preparation of outgoing shipments by packing items securely according to shipping guidelines
• Trained new hires on proper handling techniques for different types of merchandise as part of the onboarding process

GED - Pierce College at Puyallup (2000-03 - 2000-03)