Catherine Hankins

Experienced healthcare professional with 20+ years in organ and tissue donation, specializing in medical record review, compassionate client support, and complex case coordination. Skilled at interpreting physician documentation, collaborating with hospitals and multidisciplinary teams, and guiding families through emotionally difficult situations with empathy and professionalism. Recognized for exceptional communication, relationship building, and problem-solving in high-pressure environments.

Seeking a remote position where strong customer service, analytical thinking, and healthcare experience can deliver outstanding client experiences.

Organ and Tissue Donation Professional

20+ Years of Healthcare Experience

• Reviewed detailed medical histories, physician notes, laboratory results, diagnostic information, and procedure documentation to support accurate, time-sensitive decisions.
• Helped families navigate emotionally difficult situations by listening carefully, explaining complex information clearly, and providing compassionate, professional support.
• Coordinated multiple complex cases involving hospitals, physicians, clinical teams, internal staff, and outside partners while meeting strict deadlines.
• Responded to questions and concerns from families and healthcare professionals, researched relevant information, and provided timely and accurate resolutions.
• Maintained detailed case records and documentation while protecting confidential information and following regulatory requirements.
• Built trusted relationships with hospital staff and other partners through responsiveness, reliability, and consistent follow-through.
• Managed sensitive conversations and escalated concerns appropriately while remaining calm, empathetic, and solutions-focused.
• Balanced competing priorities in a fast-paced environment without sacrificing accuracy, service quality, or attention to detail.
• Supported and educated employees on procedures, documentation requirements, and complex case-related issues.
• Used telephone, email, electronic records, and virtual communication tools to coordinate work across multiple locations and stakeholders.

Associate degree