Crystal Moews

Customer success and support professional with 10+ years of client-facing experience across remote e-commerce, healthcare account support, insurance, billing, and retail operations. Experienced in resolving complex order, subscription, billing, eligibility, and account concerns through clear communication, empathy, ownership, and timely follow-up. Known for accurate documentation, thoughtful issue resolution, cross-functional collaboration, and identifying opportunities to improve customer and operational workflows.

Vice President | Interim President - McBride Engineering Booster Club - Long Beach, CA

(2021)

• Provide executive leadership for educational and extracurricular initiatives serving high school students.
• Coordinate event logistics, volunteer recruitment, fundraising, concessions, and partner communication for local and regional VEX Robotics and RoboBowl events.
• Serve as Judge Advisor, training judging staff, coordinating team interviews/evaluations, facilitating deliberations, and resolving concerns using fair, consistent procedures.
• Work with students, parents, school staff, volunteers, and community members to support safe, organized, and engaging events.

Remote Customer Experience Specialist - NativePath - Remote

(2019-06 - 2026-07)

• Provided remote support by phone, email, and live chat for a national health and wellness e-commerce brand, resolving customer questions with empathy and ownership.
• Managed order discrepancies, subscription changes, billing inquiries, refund requests, and account concerns from initial contact through follow-up.
• Maintained accurate customer records and identified recurring system glitches and order-flow problems, collaborating with internal teams and external partners on solutions and workarounds.
• De-escalated sensitive complaints and used appropriate retention practices to support customer satisfaction and long-term loyalty.

Department Manager - Walmart

(2015-08 - 2019-06)

• Led daily department operations, inventory workflows, associate scheduling, training, and customer service in a high-volume retail environment.
• Resolved escalated customer concerns and coordinated team priorities to support timely, positive outcomes.

Subrogation Specialist - Wilber & Associates

(2015-08 - 2016-06)

• Investigated insurance subrogation claims by reviewing and cross-referencing case information to assess liability and support recovery efforts.
• Maintained detailed claim documentation while following applicable insurance requirements and internal procedures.

Patient Account Representative - Southern Illinois Healthcare

(2014-09 - 2015-08)

• Helped patients navigate medical billing, itemized statements, insurance coverage, and payment options.
• Reviewed billing discrepancies, submitted corrected claims to public and private insurers, established payment arrangements, and followed HIPAA-related privacy procedures.

Administrative Assistant (Student Worker) - Southern Illinois University

(2012-06 - 2014-08)

• Supported front-office operations, multi-line phone systems, scheduling, student database updates, and cross-departmental documentation.

Patient Account Specialist - Advocate Medical Group

(2010-01 - 2010-06)

• Verified insurance coverage and plan eligibility and maintained accurate patient account records to support registration and claims processing.

Bachelor of Science - Health Care Management - Southern Illinois University (2014)

Certificate - Business Essentials - Heartland Community College