Caydon Thomas

Optician / Eyewear Consultant at MyEyeDr (2025-09 – Present)

• Assisted patients with selecting prescription eyewear by interpreting optical prescriptions and recommending appropriate frames and lenses.
• Educated customers on lens technologies, coatings, and vision solutions to meet their needs.
• Performed frame adjustments and troubleshooting to ensure proper fit and customer satisfaction.

IT Security Intern at National Heritage Academies (2025-05 – 2025-08)

• Monitored and analyzed security alerts using Rapid7 InsightIDR, identifying potential threats and escalating incidents as needed.
• Investigated and validated reported phishing emails, reducing false positives and enhancing email security awareness.
• Developed an automation tool to create IT support tickets for device re-imaging and user password resets, streamlining response time.
• Deployed and configured Security Onion within the network environment for enhanced intrusion detection and log analysis.

Member Services Representative at Planet Fitness (2021-08 – 2025-05)

• Ensured the security and privacy of customer information when handling membership and account inquiries.
• Demonstrated strong problem-solving skills by quickly resolving customer issues and membership-related concerns.
• Streamlined front desk processes to expedite check-in and registration, enhancing the overall member experience.

Bachelor of Science in Cybersecurity – Grand Valley State University (2025)