Cecelia Cottrell

Driven professional with over 11 years of experience in customer service, operations coordination, and relationship management. Demonstrates strong communication, organizational, and team management skills. Adept at building trust and streamlining processes, and ready to excel in a leadership role.

Administrative Assistant - Wolflube

(2024-03)

• Manage a wide range of administrative tasks.
• Coordinate with sales, warehouse, and production to confirm order specs, packaging requirements and shipment schedules.
• Prepare and review export documentation to ensure compliance.
• Arrange ocean/air ground freight, book and coordinate pickup/delivery, and track shipments to ensure proper delivery.
• Coordinate with customs brokers, to resolve holds or inspection and ensure timely clearance.
• Process invoices and expense reports, maintain organized physical and digital filing systems.
• Prepare responses to correspondence regarding routine inquires. Quote delivery cost of shipment to prospective clients.

Customer Analyst - Fortis

(2024-02 - 2024-03)

• Responsible for contacting business owners regarding our payment processing solutions and signing new accounts.
• Entered sales lead into CRM for appointments, proposals, and follow ups.
• Educated merchants and business owners on the payment processing industry.
• Quoted rates, fees, for services to prospective clients.

Sales Lead Supervisor - Loft

(2023-10 - 2023-12)

• Managed and train sales team to increased sales goal consistently on a monthly basis.
• Assisted with Loss prevention efforts by providing proactive customer service.
• Managed daily operations of the sales team.
• Prepared sales report and forecast for upper management.
• Responded to customer comments and complaints.

Realtor Associate - Expert Team One

(2019-06 - 2023-06)

• Presented purchase offers to sellers for consideration.
• Designed marketing campaigns through the use of digital media and promotional items to obtain business from referrals.
• Developed positive relationships with lenders, appraisers, home inspectors and escrow companies.

Operations Coordinator - Olympus

(2019-06 - 2021-09)

• Fostered positive relationships with residents and served as liaison between management, tenants, and vendors to ensure satisfaction.
• Delivered high-quality customer service and addressed inquiries, supporting a client-first approach.
• Assisted in candidate sourcing and resume pre-screening, demonstrating strong communication and organizational skills.
• Maintained accurate records and communicated service requests, ensuring timely resolution and follow-up.
• Evaluated and recommended computer system upgrades, supporting operational efficiency and adaptability.

Membership Coordinator - Troon Golf

(2014-03 - 2018-10)

• Supported membership and marketing efforts, assisting with member retention and new member onboarding processes.
• Provided exceptional customer service by resolving member questions and concerns professionally.
• Initiated outreach to prospective members, introducing club benefits and building strong relationships.
• Prepared monthly membership reports and supported facility operations through effective communication and organization.

BS - Supervision & Management - Broward College (2013)

AS - Computer & Technology - Broward College (2011)