Cecilia Hayes

Motivated and dependable professional with experience in phlebotomy, patient care, event marketing, and customer service. experienced phlebotomist (MTI, 2021) with hands-on experience performing venipuncture, capillary collections, specimen processing, and vital signs in compliance with HIPAA and bloodborne pathogen standards. Proven ability to work independently, travel extensively, and perform accurately in fast-paced environments. Strong communicator and team player.

Authorized to work in the U.S. and willing to relocate.

Event Marketing Specialist at OTMD (2021-02 – 2024-12)

• Engaged customers at adult beverage retail locations and events
• Verified legal age requirements prior to sampling
• Mixed and served pre-made or custom beverage samples following safety standards
• Promoted brand awareness and increased customer engagement
• Maintained a professional, energetic presence in high-traffic environments

Phlebotomist at LifeScan Labs of Illinois LLC (2022-08 – 2022-11)

• Traveled to multiple nursing homes across Illinois
• Performed venipuncture and capillary blood draws per physician orders
• Properly labeled, processed, and prepared specimens for laboratory testing
• Followed HIPAA, infection control, and bloodborne pathogen protocols

Event Marketing Representative at Bath Planet (2021-04 – 2022-10)

• Traveled locally and out of state to festivals and large-scale events
• Set up and managed company displays and promotional materials
• Engaged homeowners to identify interest in home improvement services
• Collected qualified leads and scheduled follow-up appointments
• Represented the brand professionally in high-visibility settings

Phlebotomist (COVID-19 Response) at HR Support (2020-11 – 2021-01)

• Assisted with COVID-19 testing efforts
• Collected and processed specimens under strict safety guidelines
• Maintained accurate documentation and patient confidentiality

Phlebotomist at Gamma Healthcare, Inc. (2019-01 – 2020-10)

• Traveled across Illinois and Iowa using a company vehicle
• Performed venipuncture and specimen collection for diagnostic testing
• Labeled, prepared, and transported specimens to laboratories
• Ensured compliance with HIPAA and quality assurance standards

Patient Assistant at DORS (2016-06 – 2020-05)

• Assisted patients with daily living activities and personal care
• Administered medications as directed
• Prepared meals, maintained cleanliness, and ran errands
• Supported patients' physical, emotional, and social well-being

Customer Service Representative at HGS (2014-01 – 2015-05)

• Provided professional customer service via inbound and outbound calls
• Accurately documented customer interactions and account details
• Trained new employees on quality standards and performance goals
• Met productivity and accuracy benchmarks

Order Selector at IKG (2004-08 – 2006-11)

• Picked and packed customer orders in a fast-paced warehouse environment
• Organized inventory and prepared shipments for delivery
• Maintained accuracy and efficiency to meet production goals

High School Diploma / GED