Celi Oropeza

Bilingual customer service professional skilled in tenant relations and property management support. Proven ability to enhance client interactions and manage administrative tasks efficiently in fast-paced environments. Collaborated with legal staff and developed outreach materials, demonstrating commitment to community engagement.

Enhanced operational efficiency by collaborating with legal staff on case management and developing outreach initiatives that improved community access to legal services. Strong communicator adept at building relationships and managing administrative tasks.

INTAKE SPECIALIST - Nevada Legal Service - Reno, Nevada

(2026-03)

• Collaborated with legal staff to ensure accurate documentation and case management.
• Conducted client intakes to assess legal needs and eligibility for services.
• Assisted in developing outreach materials for community education on legal services.
• Participated in team meetings to discuss case strategies and improve service delivery.
• Answered and logged incoming inquiries via phone, fax, and email.
• Coordinated schedules and appointments, sending out reminders regarding appointment dates.
• Provided referrals to appropriate resources within the community when necessary.

CREW MEMBER / CASHIER - Raising Cane's

(2023-06 - 2025-09)

• Delivered excellent customer service in high-volume environment
• Handled transactions accurately using POS systems
• Collaborated with team members to ensure smooth operations

FRONT DESK RECEPTIONIST - Real Estate/Property Management Office - Reno, USA

(2024-12 - 2025-10)

• Greeted prospective tenants and residents while managing front desk operations
• Assisted with leasing inquiries, applications, and scheduling property tours
• Supported property managers with document organization and tenant communication
• Gained hands-on experience in leasing procedures, maintenance requests, and client services

High School - Procter R. Hug High School (2025)